Customer Support Officer - (Sunshine Coast) Maroochydore

Lpe Management Pty; Queensland; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Paid day off on work anniversary

Discounted electricity plan

Online learning access

Employee assistance program

Supportive culture

Job summary

Lpe Management Pty is seeking a customer support adviser to be the first point of contact for energy customers on the Sunshine Coast. You’ll handle inquiries by phone and email, set up activations, and assist with billing questions and hardship support in a collaborative team.

You’ll work in a supportive, growth-focused environment with opportunities to develop product knowledge and customer experience skills while delivering calm and practical help to customers across channels.

Qualifications

• Demonstrated passion for customer service and helping customers.
• Clear verbal and written communication across channels.
• High attention to detail and accurate follow-through.
• Comfort with everyday software (Microsoft 365/Excel, CRM/portals).
• Flexibility to support multiple teams and tasks as needed.
• Nice to have: call-centre or utilities experience in energy or related sectors.

Responsibilities

• Respond to general enquiries with empathy and efficiency via phone and email.
• Set up account activations and move-ins/move-outs; liaise with site stakeholders.
• Troubleshoot billing and usage questions with the Billing team.
• Arrange payment plans and manage early debt activity.
• Support customers experiencing hardship using established processes.
• Keep accurate notes and comply with applicable requirements; collaborate with the team.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Adaptability

Team collaboration

Tools

Microsoft 365

Excel

CRM systems

Job description

Join a community-minded team helping customers with their energy needs.

Why this role

• Long-term position with supportive leadership
• Local office in Maroochydore-work where you live
• Purpose-led-help deliver better local energy solutions and a smoother customer experience as we scale

The opportunity

As the first point of contact for LPE customers and stakeholders, you'll deliver calm, practical help across phone, email and our ticketing system. You'll handle move-ins/move-outs, billing questions, low-level complaints and early-stage payment support, ensuring every interaction is timely, accurate and professional.

What's in it for you

• Stability: clear targets and supportive coaching
• Growth: energy industry exposure
• Impact: help customers navigate bills, usage and hardship with empathy

What you'll bring

• A genuine passion for customer service and a steady, solutions-focused style
• Clear verbal and written communication; confident handling challenging calls politely
• Strong attention to detail and accuracy with follow-through
• Comfort using everyday software (Microsoft 365/Excel, ticketing/CRM or portals)
• Flexibility to adapt across teams and tasks based on business needs
• Nice to have: Call-centre or utilities experience (energy, water, telco)
• We welcome applicants with diverse work experience, people returning to work, and those seeking a reliable, long-term role on the Sunshine Coast.

What you'll do

Reporting to the Customer Support Manager in a dynamic team of 5, you will:

• Respond to general enquiries with empathy and efficiency across phone and email
• Set up account activations and move-ins/move-outs; liaise with site stakeholders
• Troubleshoot billing and usage concerns in partnership with our Billing team
• Arrange payment plans, manage early debt activity and disconnection notifications
• Support customers experiencing hardship via established processes and guidelines
• Keep accurate notes and follow compliance requirements every time
• Collaborate with your team and the wider business to improve how we work

Perks + culture

• Paid day off every year on your work anniversary
• Discounted electricity plan
• Unlimited access to online learning (you're encouraged to use it!)
• Free access to our employee assistance program (for you and your family)
• Supportive culture where curiosity, growth and teamwork are core values

Sound interesting?

Applications close on 13 November 2026.