Customer Support Officer – (Sunshine Coast) Maroochydore

Locality Planning Energy Pty; Maroochydore; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid day off on work anniversary

Discounted electricity plan

Online learning access

Employee assistance program

Supportive team culture

Job summary

Locality Planning Energy Pty – Maroochydore is seeking a Customer Support Officer to be the first point of contact for energy customers. You’ll handle phone and email enquiries, move-ins/out, and billing questions with calm, practical help.

Based in our Sunshine Coast office, you’ll work in a supportive team, gain exposure to the energy industry, and enjoy a long-term, stable role with access to training and benefits.

Qualifications

• Passion for customer service with a calm, solutions-focused approach.
• Clear verbal and written communication; handle calls politely.
• Strong attention to detail with reliable follow-through.
• Comfort with Microsoft 365, Excel, and ticketing/CRM systems.
• Adaptable to work across teams as needed.
• Nice to have: call-centre or utilities experience.
• Diverse backgrounds welcome; long-term Sunshine Coast role.

Responsibilities

• Respond to general enquiries with empathy and efficiency across phone and email.
• Set up account activations and move-ins/out; liaise with site stakeholders.
• Troubleshoot billing and usage concerns with Billing team.
• Arrange payment plans, manage early debt activity and disconnection notices.
• Support customers experiencing hardship via established processes.
• Keep accurate notes and follow compliance requirements.
• Collaborate with the team and wider business to improve workflows.
• Paid day off each work anniversary.
• Discounted electricity plan.
• Unlimited access to online learning.
• Employee assistance program for you and family.
• Supportive culture with curiosity, growth, and teamwork.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Microsoft 365

Excel

Ticketing/CRM

Teamwork

Adaptability

Empathy

Tools

Microsoft 365

Excel

Ticketing/CRM

Job description

Customer Support Officer – (Sunshine Coast) Maroochydore

Locality Planning Energy – Maroochydore QLD

Join a community-minded team helping customers with their energy needs.

Why this role

• Long-term position with supportive leadership
• Local office in Maroochydore-work where you live
• Purpose-led-help deliver better local energy solutions and a smoother customer experience as we scale

The opportunity

As the first point of contact for LPE customers and stakeholders, you’ll deliver calm, practical help across phone, email and our ticketing system. You’ll handle move-ins/move-outs, billing questions, low-level complaints and early-stage payment support, ensuring every interaction is timely, accurate and professional.

What’s in it for you

• Stability: clear targets and supportive coaching
• Growth: energy industry exposure
• Impact: help customers navigate bills, usage and hardship with empathy

What you’ll bring

• A genuine passion for customer service and a steady, solutions-focused style
• Clear verbal and written communication; confident handling challenging calls politely
• Strong attention to detail and accuracy with follow-through
• Comfort using everyday software (Microsoft 365/Excel, ticketing/CRM or portals)
• Flexibility to adapt across teams and tasks based on business needs
• Nice to have: Call-centre or utilities experience (energy, water, telco)
• We welcome applicants with diverse work experience, people returning to work, and those seeking a reliable, long-term role on the Sunshine Coast.

What you’ll do

Reporting to the Customer Support Manager in a dynamic team of 5, you will:

• Respond to general enquiries with empathy and efficiency across phone and email
• Set up account activations and move-ins/move-outs; liaise with site stakeholders
• Troubleshoot billing and usage concerns in partnership with our Billing team
• Arrange payment plans, manage early debt activity and disconnection notifications
• Support customers experiencing hardship via established processes and guidelines
• Keep accurate notes and follow compliance requirements every time
• Collaborate with your team and the wider business to improve how we work
• Paid day off every year on your work anniversary
• Discounted electricity plan
• Unlimited access to online learning (you’re encouraged to use it!)
• Free access to our employee assistance program (for you and your family)
• Supportive culture where curiosity, growth and teamwork are core values

Sound interesting?

If you're looking for more than just a job — somewhere you can build a solid foundation, learn fast, and be part of a down-to-earth team. Applications close on13 November 2026.