Customer Support Officer

Metro South Health; City of Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Family-friendly work environment

Professional development opportunities

Generous leave entitlements

Salary packaging and wellness programs

Job summary

Metro South Health in Brisbane is seeking a Customer Support Officer to be the friendly first point of contact for our community health services, providing high-quality administrative support to patients, clinicians and teams.

You'll manage reception and telephone enquiries, assist with appointments, data entry and a range of clerical tasks, while maintaining confidentiality and a person-centred approach in a busy, patient-focused environment.

Qualifications

• Customer service orientation and ability to handle inquiries with care.
• Strong organisational skills to manage competing priorities in a busy environment.
• Clear communication with patients, visitors and clinical teams.

Responsibilities

• Provide friendly, professional customer service across reception and telephone enquiries.
• Act as a key point of contact for patients, visitors and staff, providing accurate information and assistance.
• Support multidisciplinary clinical teams with appointments, bookings, data entry and administrative tasks.
• Provide secretarial and administrative support to supervisors and clinical teams.

Skills

Customer service

Organisation

Communication

Job description

Be the Friendly Face of Community Health

Be the welcoming first point of contact for our community health services while providing essential administrative support to patients, clinicians and multidisciplinary teams.

Your New Role

As a Customer Support Officer, you'll be an integral part of our Community and Oral Health Services team, providing high-quality customer service and administrative support to patients, visitors, clinicians and multidisciplinary teams. You'll be one of the first points of contact for our services, helping people navigate their experience with empathy, professionalism and a person-centred approach.

You'll work across a variety of administrative functions, balancing competing priorities while helping our clinical teams deliver efficient and responsive services.

• Provide friendly, professional customer service across reception and telephone enquiries.
• Act as a key point of contact for patients, visitors and staff, providing accurate information and assistance.
• Support multidisciplinary clinical teams with appointments, bookings, data entry and administrative tasks.
• Provide secretarial and administrative support to supervisors and clinical teams.

About You

You're an organised, approachable and customer-focused professional who enjoys helping people and keeping things running smoothly. You'll be confident communicating with a diverse range of people and comfortable working in a busy environment where priorities can change.

• Sound judgement and problem-solving skills, knowing when to seek further support.
• The ability to work effectively within deadlines while maintaining accuracy and quality.
• A professional, respectful and inclusive approach when working with people from diverse backgrounds.
• A commitment to confidentiality, workplace health and safety, equity and anti-discrimination principles.

What We Can Offer You

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About Us

Community and Oral Health Services deliver a broad range of quality community-based care and support services to help people improve and maintain their wellbeing and independence as well as oral health services to adults and children.

We deliver a myriad of services across Metro South including Hospital in the Home, Rehabilitation, Chronic Disease, Acute Care, Dementia Outreach, Oral Health, and specialist residential care along with delivering numerous other vital community health services.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Occupational group Administration