Community Support & Booking Specialist

APM; Perth; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Work-life balance with no weekend work

Additional purchased leave options

Paid parental leave

Discounted health insurance

Novated vehicle leasing options

Recognition and reward programs

Career development and progression

Job summary

APM seeks a Customer Service Officer (Communities) in Perth to be the first point of contact for people using our services. You’ll assist with bookings, answer questions, provide information, and guide customers through their journey with empathy and clarity.

This First Nations Identified Role invites Aboriginal and Torres Strait Islander applicants to apply. The position emphasises supporting diverse communities, learning new systems, and collaborating across sites to deliver respectful,

Qualifications

• Experience in customer service, hospitality, retail, administration, call centres, community services, or similar environments.
• Ability to manage competing priorities in a busy workplace.
• Strong communication, empathy and problem-solving skills.

Responsibilities

• Supporting customers with bookings, appointments, and enquiries.
• Listening to customer needs and providing practical solutions.
• Accurately recording information using internal systems.
• Building positive relationships through respectful communication.
• Working collaboratively with colleagues across multiple sites.
• Learning new processes and adapting to change.
• Maintaining professionalism while supporting people from diverse backgrounds.
• Contributing to a welcoming and inclusive environment for all customers.

Skills

Empathy

Clear communication

Calm under pressure

Tech-savvy

Customer service experience

Prioritisation

Teamwork

Attention to detail

Delivering quality outcomes

Job description

APM seeks a Customer Service Officer (Communities) in Perth to be the first point of contact for people using our services. You’ll assist with bookings, answer questions, provide information, and guide customers through their journey with empathy and clarity.

This First Nations Identified Role invites Aboriginal and Torres Strait Islander applicants to apply. The position emphasises supporting diverse communities, learning new systems, and collaborating across sites to deliver respectful,