Customer Support Officer

Team 3Thirty; Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

Department of Planning, Housing and Infrastructure in Parramatta is seeking a Customer Support Officer to be the first point of contact for Development Coordination Authority services. You will explain processes, respond to complex enquiries and connect customers with technical expertise.

The position is temporary and full-time for up to six months, based in Parramatta with flexible working supported. Applicants must meet standard pre-employment checks and eligibility criteria.

Qualifications

• Hold a degree in a related relevant discipline or equivalent relevant experience.
• Be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working visa for the duration of the appointment.
• Satisfy standard pre-employment checks, including a criminal record check.
• Consider the Parramatta office location and temporary appointment of up to 6 months when assessing fit.

Skills

Customer service

Communication

Problem solving

Time management

Stakeholder engagement

Education

Degree in related discipline

Job description

The Customer Support Officer at the Department of Planning, Housing and Infrastructure is a first point of contact for customers using Development Coordination Authority services. Based in Parramatta, the role involves explaining processes, responding to complex enquiries and connecting customers with technical expertise. The department is recruiting two temporary full-time positions for up to six months, with flexible working supported.

Organisation Department of Planning, Housing and Infrastructure, Development Coordination Authority services

Location Parramatta, with flexible working supported

Employment 2 temporary full-time opportunities, up to 6 months

Remuneration $116,981 to $129,492 per annum plus superannuation, relative to experience

• Hold a degree in a related relevant discipline or equivalent relevant experience.
• Be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working visa for the duration of the appointment.
• Satisfy standard pre-employment checks, including a criminal record check.
• Consider the Parramatta office location and temporary appointment of up to 6 months when assessing fit.

Candidate requirements and evidence

Clear, accurate advice to diverse customers and stakeholders Choose an enquiry where the customer needed help understanding a complex service or process. Explain how you clarified their needs, checked the information and provided advice in a form they could act on.

Problem solving and sound judgement Describe how you worked out what was preventing progress, identified a practical solution and recognised when technical expertise was needed. Show how you involved the appropriate specialist and remained responsible for customer communication.

Time management, organisation and accuracy under high volumes Explain how you prioritised enquiries, monitored deadlines and kept reliable records during a busy period. Include the checks you used to preserve accuracy and the result for response times, unresolved matters or service quality.

Stakeholder engagement and collaboration across teams Show how you built a working relationship with another team to resolve a customer matter. Specify what information you exchanged, how you kept responsibilities clear and how the collaboration helped the customer.