Referral Coord & Assessment Officer

NSW Department of Planning, Housing and Infrastructure; Sydney; Hybrid; AUD 119,000 - 134,000; Full time

Benefits offered by this job

Flexible work options

Career development opportunities

Job summary

NSW Department of Planning, Housing and Infrastructure is seeking a Referral Coordination and Assessment Officer to collaborate with stakeholders, assess referrals, and drive efficient planning outcomes.

You will coordinate referrals within the Development Coordination Authority, work with technical specialists, consent authorities and applicants, provide timely advice, manage enquiries and prepare recommendations in a fast-paced environment.

Qualifications

• Must have knowledge of planning, assessment or regulatory frameworks.
• Strong communication and stakeholder engagement skills.
• Ability to analyse information and solve problems in a fast-paced environment.

Responsibilities

• Coordinate a range of referrals within the Development Coordination Authority.
• Work closely with technical specialists, consent authorities, applicants and government stakeholders.
• Provide timely advice, manage enquiries and problem solve.
• Prepare recommendations and help stakeholders navigate planning processes.

Skills

Stakeholder engagement

Analytical thinking

Problem solving

Communication

Education

Relevant tertiary qualification

Job description

Shape your world - Development: Promoting growth, progression and opportunity

• Develop your capability in a role with impact
• Permanent full-time opportunity
• Various NSW office location negotiable with flexible working supported
• Salary relative to experience, and ranges from $119,329 to $134,463 + super
  

At the Department of Planning, Housing and Infrastructure, we're helping create thriving communities, vibrant places and a sustainable future for NSW.

We're looking for a Referral Coordination and Assessment Officer who enjoys working with people, solving problems and bringing together diverse perspectives to deliver great planning outcomes.

Within the Development Coordination Authority (DCA), you will coordinate a range of referrals, working closely with technical specialists, consent authorities, applicants and government stakeholders, ensuring assessments are completed efficiently, providing timely advice, managing enquiries, problem solving, preparing recommendations and helping stakeholders navigate complex planning processes.

Our Referral Coordination and Assessment Officer will bring knowledge of planning, assessment or regulatory frameworks and a commitment to delivering customer-focused services, strong communication and stakeholder engagement skills, sound judgement and the ability to analyse information and solve problems in a fast-paced environment.

A relevant tertiary qualification is essential, along with the ability to work collaboratively, manage competing deadlines and contribute to continuous improvement. If you're ready to make an impact and be part of a team that values inclusion, growth and innovation, we'd love to hear from you.

Join us and help shape the future of NSW.

Read the role description for more detail: Referral Coordination and Assessment Officer

About us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you’ll help shape lives and communities across NSW while growing your own career, supported by flexible work options, impactful projects and a collaborative, diverse team. As a high-performing and inclusive organisation that reflects the communities we serve, we value your lived experience and cultural knowledge, and we are committed to helping you thrive through flexible arrangements, workplace adjustments and a culture where everyone feels supported, connected and belongs.

Applications close: 12:00 AM, Wednesday, 28 October 2026.

For more information about the role, please contact Suzanne Wren via [e-mail].

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career Pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [e-mail] or [phone] - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.