Customer Support & Applications Processor

Department of Health; Victoria; On-site; AUD 55,000 - 70,000; Full time

Job summary

Department of Health in Victoria is seeking Customer Service Officers to support Victorians navigating payment and support services. You will provide phone and multichannel support, accurately process applications and payments, and work in a fast-paced team to ensure policy compliance and high-quality service.

You will engage with diverse communities, demonstrate empathy and clear communication, and adapt to processing targets while maintaining attention to detail.

Qualifications

• Strong verbal communication and active listening.
• Genuine commitment to helping people.
• Resilience, empathy and sound judgement.
• Excellent organisation and attention to detail.
• Confidence using common computer systems and learning new processes.
• Ability to balance quality customer service with meeting processing targets.
• Specialist expertise: customer service or contact centre experience is highly regarded.
• Experience in grants or application processing would be beneficial but is not essential.

Responsibilities

• Provide clear, respectful and helpful customer service by phone and through other channels.
• Process applications and payments accurately and efficiently.
• Manage a high-volume workload while maintaining attention to detail.
• Apply established policies, procedures and guidelines.
• Respond calmly and professionally to customers with diverse and sometimes complex needs.
• Work collaboratively in a fast-paced and supportive team environment.

Skills

Verbal communication

Active listening

Empathy

Resilience

Sound judgement

Organisation

Attention to detail

Computer skills

Learning new processes

Customer service

Contact centre experience

Job description

Department of Health in Victoria is seeking Customer Service Officers to support Victorians navigating payment and support services. You will provide phone and multichannel support, accurately process applications and payments, and work in a fast-paced team to ensure policy compliance and high-quality service.

You will engage with diverse communities, demonstrate empathy and clear communication, and adapt to processing targets while maintaining attention to detail.