Compassionate Customer Support & Payments Officer

Department of Health Victoria; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Department of Health Victoria – Melbourne VIC is seeking dedicated Business Support Officers to assist Victorians with payment and support services. You will engage with the community by phone, explain information clearly, and help customers navigate applications and payments while maintaining accuracy and sensitivity.

The role emphasizes compassionate service, processing efficiency, and adherence to established guidelines.

Qualifications

• strong verbal communication and active listening skills.
• genuine commitment to helping people.
• resilience, empathy and sound judgement.
• excellent organisation and attention to detail.
• confidence using common computer systems and learning new processes.
• ability to balance quality customer service with meeting processing targets.

Responsibilities

• provide clear, respectful and helpful customer service by phone and through other channels.
• process applications and payments accurately and efficiently.
• manage a high-volume workload while maintaining attention to detail.
• apply established policies, procedures and guidelines.
• respond calmly and professionally to customers with diverse and sometimes complex needs.
• work collaboratively in a fast-paced and supportive team environment.

Skills

Verbal communication

Active listening

Customer service

Attention to detail

organisation

Computer literacy

Job description

Department of Health Victoria – Melbourne VIC is seeking dedicated Business Support Officers to assist Victorians with payment and support services. You will engage with the community by phone, explain information clearly, and help customers navigate applications and payments while maintaining accuracy and sensitivity.

The role emphasizes compassionate service, processing efficiency, and adherence to established guidelines.