Community Payments & Support Officer

Victorian Department of Health; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Flexible working

Growth opportunities

Work-life balance

Job summary

The Victorian Department of Health is seeking a Customer Service Specialist to support Victorians through Citizen Payment Services. You will handle phone inquiries, explain information clearly, and help customers navigate payment and support services with empathy and efficiency.

You will also process applications and payments, manage a high-volume workload, and adhere to policies while maintaining quality service in a fast-paced team environment.

Qualifications

• Strong verbal communication and active listening.
• Experience delivering compassionate customer service.
• Ability to accurately process applications and payments.

Responsibilities

• Provide clear, respectful customer service by phone and other channels.
• Process applications and payments accurately and efficiently.
• Manage high-volume workload with attention to detail.
• Apply established policies and guidelines; respond professionally to diverse needs.

Skills

Verbal communication

Active listening

Customer service

Attention to detail

Computer literacy

Target-driven

Tools

CRM systems

Job description

The Victorian Department of Health is seeking a Customer Service Specialist to support Victorians through Citizen Payment Services. You will handle phone inquiries, explain information clearly, and help customers navigate payment and support services with empathy and efficiency.

You will also process applications and payments, manage a high-volume workload, and adhere to policies while maintaining quality service in a fast-paced team environment.