Customer Support Officer — Payments & Applications

Department of Health; Melbourne; Hybrid; AUD 60,000 - 70,000; Full time

Job summary

The Department of Health in Victoria is seeking Customer Service Officers to support Victorians through phone and other channels. You will process applications and payments accurately, handle a high-volume workload, and apply established policies and guidelines with empathy.

This role emphasizes a respectful, professional approach and teamwork in a fast-paced environment. Specialist expertise in customer service or contact centres is valued; grants or processing experience is beneficial but not

Qualifications

• Strong verbal communication and active listening skills are essential.
• Commitment to helping people and accurate, high-volume processing are required.
• Resilience, empathy and sound judgement are valued traits.
• Excellent organisation and attention to detail are needed to balance service quality with targets.
• Confidence using common computer systems and learning new processes is important.

Responsibilities

• Provide clear, respectful customer service by phone and through other channels.
• Process applications and payments accurately and efficiently.
• Manage a high-volume workload while maintaining attention to detail.
• Apply established policies, procedures and guidelines.
• Respond calmly to customers with diverse and sometimes complex needs.
• Work collaboratively in a fast-paced and supportive team environment.

Skills

Verbal communication

Active listening

Empathy

Attention to detail

Organisational skills

Computer skills

Processing targets

Job description

The Department of Health in Victoria is seeking Customer Service Officers to support Victorians through phone and other channels. You will process applications and payments accurately, handle a high-volume workload, and apply established policies and guidelines with empathy.

This role emphasizes a respectful, professional approach and teamwork in a fast-paced environment. Specialist expertise in customer service or contact centres is valued; grants or processing experience is beneficial but not