Customer Support Agent (Customer Support Agent - CDU)

Campus Living Villages; Darwin; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Birthday leave

TFR benefits

Discount program

Recognition awards

EAP

Job summary

Campus Living Villages is seeking a friendly and resilient front desk professional to be the first point of contact for residents, visitors and prospective customers. You will contribute to a positive resident experience while supporting day-to-day village operations in a busy environment.

This permanent full-time role offers a consistent Monday–Friday roster, a mix of front desk customer service, administration and operational support tasks, and opportunities to work with diverse teams across

Qualifications

• Experience in customer service, reception, hospitality, accommodation or real estate roles.
• Ability to communicate with people from diverse backgrounds with a friendly and approachable manner.
• Capable of staying calm and professional in busy periods and managing high volumes of enquiries.
• Strong organisational skills with attention to detail and prioritisation.

Responsibilities

• Be the friendly face at the village front desk and deliver outstanding customer service.
• Assist residents and visitors with enquiries and information.
• Manage administration and customer records with accuracy and care.
• Support room inspections and resident arrivals/departures.
• Handle unexpected situations with professionalism and sound judgement.
• Support team operations as needed to ensure smooth village function.

Skills

Customer service

Reception

Hospitality

Communication

Multitasking

Tools

StarRez

Job description

Campus Living Villages (CLV) is a leading provider of student accommodation, with more than 20,000 beds owned, managed, or under development across Australia, the UK, and the US. We create quality living environments and vibrant student communities while fostering a workplace culture built on Care, Accountability, Integrity, and Teamwork. Join our supportive and inclusive team and make a positive impact every day.

About the role

We're looking for a friendly, resilient and customer-focused professional who enjoys helping people, thrives in a busy environment and can confidently adapt when no two days look the same. As the first point of contact for residents, visitors and prospective customers, you'll play a key role in creating a positive resident experience while supporting the day-to-day operations of the village. This permanent full-time role offers a consistent weekly roster (Monday - Friday) and a varied mix of front desk customer service, administration and operational support responsibilities.

Key Responsibilities

• Be the friendly face of the village front desk, creating positive first impressions and delivering exceptional customer service.
• Assist residents and visitors with enquiries, information and support.
• Manage administration, documentation and customer records with accuracy and attention to detail.
• Support room inspections and resident arrivals and departures.
• Navigate unexpected situations with professionalism, initiative and sound judgement.
• Contribute to the smooth operation of the village by supporting the wider team as needed.

About You

• Previous experience in a customer service, reception, hospitality, accommodation or real estate role.
• Friendly, approachable and confident communicating with people from diverse backgrounds.
• Able to remain calm and professional during busy periods, including managing high volumes of face-to-face enquiries.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Quick to learn new systems and technology – Starrez experience highly desirable
• Resilient, proactive and adaptable, with a practical approach to problem-solving and a willingness to pitch in wherever needed.

Why apply for this role?

• Have a day off on your birthday on us
• CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions
• Discount program (Flare) with discounts on every day and big-ticket items
• Employee recognition awards and incentives
• Access to Employee Assistance Program (EAP) with a high focus on employee’s wellbeing

Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.
We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.
Applicants must possess a valid visa that grants working rights in Australia to apply.