Customer Support & Admin Specialist (Remote, Part-Time)

PETspot Group; Sydney; Hybrid; AUD 36,000 - 60,000; Part time

Job summary

PETspot Group is seeking a Customer Support and Admin Specialist in Sydney to deliver a tailored customer experience and manage admin tasks. The role supports dog-loving communities and requires a proactive, helpful approach.

The position is part-time (~25–30+ hours/week) with potential to transition to full-time and an immediate start. Hybrid or remote work arrangements are available to suit flexibility.

Qualifications

• 1-2+ years of experience in a customer service role.
• Exceptional verbal and written communication skills.
• Passionate about providing an exemplary customer experience and building lasting relationships.
• Energised by helping people and eager to provide support, education, and guidance to customers.
• Technical expertise, ability, and appetite to acquire knowledge of new products.
• Well-organized, attentive to details & skilled in multitasking.
• Excellent judgment and problem solving skill.
• Prior knowledge of dogs, dog shows, and the dog world is a plus, but not essential.
• Prior knowledge of receipting and bank reconciliation is preferred, but not essential.

Responsibilities

• Providing a tailored customer experience and delivering in a timely manner, striving to exceed customer expectations.
• Handling general enquiries, questions, and community concerns of members and new puppy seekers.
• Keep our customers informed of new developments, events, and industry updates.
• Staying vigilant and help keep our community safe through verification of new members and screening online forums.
• Completing data entry and administrative duties to ensure CRM is accurately and efficiently maintained.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Problem solving

Technical aptitude

Organized

Tools

CRM software

Bank reconciliation

Job description

PETspot Group is seeking a Customer Support and Admin Specialist in Sydney to deliver a tailored customer experience and manage admin tasks. The role supports dog-loving communities and requires a proactive, helpful approach.

The position is part-time (~25–30+ hours/week) with potential to transition to full-time and an immediate start. Hybrid or remote work arrangements are available to suit flexibility.