Customer Support and Adminstration

PETspot Group; Sydney; Hybrid; AUD 36,000 - 60,000; Part time

Job summary

PETspot Group is seeking a Customer Support and Admin Specialist in Sydney to deliver a tailored customer experience and manage admin tasks. The role supports dog-loving communities and requires a proactive, helpful approach.

The position is part-time (~25–30+ hours/week) with potential to transition to full-time and an immediate start. Hybrid or remote work arrangements are available to suit flexibility.

Qualifications

• 1-2+ years of experience in a customer service role.
• Exceptional verbal and written communication skills.
• Passionate about providing an exemplary customer experience and building lasting relationships.
• Energised by helping people and eager to provide support, education, and guidance to customers.
• Technical expertise, ability, and appetite to acquire knowledge of new products.
• Well-organized, attentive to details & skilled in multitasking.
• Excellent judgment and problem solving skill.
• Prior knowledge of dogs, dog shows, and the dog world is a plus, but not essential.
• Prior knowledge of receipting and bank reconciliation is preferred, but not essential.

Responsibilities

• Providing a tailored customer experience and delivering in a timely manner, striving to exceed customer expectations.
• Handling general enquiries, questions, and community concerns of members and new puppy seekers.
• Keep our customers informed of new developments, events, and industry updates.
• Staying vigilant and help keep our community safe through verification of new members and screening online forums.
• Completing data entry and administrative duties to ensure CRM is accurately and efficiently maintained.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Problem solving

Technical aptitude

Organized

Tools

CRM software

Bank reconciliation

Job description

PETspot helps millions of new puppy seekers annually through education and providing a safe platform to find & connect with verified breeders.

Our customers are just as passionate as we are, and we are looking for an ambitious and motivated Customer Support and Admin Specialist to join our team.

This role is suited to individuals who are willing to grow alongside the company as we continue to make a difference. The projects worked on will be agile and constantly evolving, driven by delivering the best possible customer experience.

The role is a permanent part-time position, about ~25-30+ hours per week (5 days required), with the opportunity to transition to full-time, and we're seeking an immediate start.

Key Responsibilities:

• Providing a tailored customer experience and delivering in a timely manner, striving to exceed customer expectations
• Handling general enquiries, questions, and community concerns of members and new puppy seekers
• Keep our customers informed of new developments, events, and industry updates
• Staying vigilant and help keep our community safe through verification of new members and screening online forums
• Completing data entry and administrative duties to ensure CRM is accurately and efficiently maintained

Essential skills & Experience:

• 1-2+ years of experience in a customer service role
• Exceptional verbal and written communication skills
• Passionate about providing an exemplary customer experience and building lasting relationships
• Energised by helping people and eager to provide support, education, and guidance to customers
• Technical expertise, ability, and appetite to acquire knowledge of new products
• Well-organized, attentive to details & skilled in multitasking
• Excellent judgment and problem solving skill
• Prior knowledge of dogs, dog shows, and the dog world is a plus, but not essential
• Prior knowledge of receipting and bank reconciliation is preferred, but not essential

What you’ll love about working with us:

• You’ll be hands-on, at a passionate group, that is bringing about real positive change in the lives of Aussie families and our beloved dogs
• You’ll be working with a team of highly motivated, passionate, and incredible people that can help provide diverse experience
• Learn and be supported by friendly, proficient colleagues with diverse expertise
• You’ll develop your skills at an innovation-driven company and thrive in a Tech Startup culture
• A hybrid/completely remote work from home arrangement is available to allow flexible work arrangements

Contract/Temporary:

• This is a maternity leave contract for 6-9 months

We are on a tireless mission to give dogs better beginnings and are revolutionising the way Australians find their pets through smart technologies - we hope you can join us!