Customer Support

JobAdder Operations Pty; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Continuous development

Team collaboration culture

Job summary

OneTemp in Adelaide is seeking a Customer Support Specialist to help customers find practical environmental monitoring solutions. You will learn our products and deliver friendly, knowledgeable support by phone and email, with a focus on practical, reliable outcomes.

Responsibilities include handling enquiries, configuring and troubleshooting, preparing quotations, and building trusted customer relationships while supporting warranty and order fulfilment.

Qualifications

• Experience in a technical, trade, industrial, scientific, equipment, laboratory environment preferred.
• Strong customer service and a genuine desire to achieve positive outcomes for customers.
• Ability to learn and explain technical information clearly.
• Excellent written and verbal communication.

Responsibilities

• Responding to customer enquiries by phone and email with friendly, knowledgeable and solutions-focused support
• Understanding customer requirements and recommending fit-for-purpose monitoring solutions
• Providing pre- and post-sales technical support
• Assisting customers with product configuration, troubleshooting and technical issues
• Preparing quotations and following up customer enquiries
• Processing orders accurately and maintaining customer records
• Liaising with suppliers to investigate and resolve more complex technical issues
• Supporting warranty, repair and replacement processes
• Coordinating with internal teams and suppliers to ensure smooth order fulfilment
• Building your knowledge of environmental monitoring products, applications and emerging technologies
• Developing trusted, long-term relationships with customers through excellent service and technical credibility
• Undertaking occasional customer site visits where hands-on technical assistance is required

Skills

Customer service

Technical aptitude

Communication

Problem solving

Organisational skills

Learning mindset

CRM/ERP familiarity

Education

Relevant technical, trade, scientific or tertiary qualifications

Job description

Customer-focused technical role helping customers find practical environmental monitoring solutions.

21st August, 2026

Are you naturally curious, technically minded and someone who genuinely enjoys helping customers solve problems? OneTemp is looking for a Customer Support Specialist to join its Adelaide team. This is a great opportunity for someone with experience in environmental monitoring, scientific instrumentation or a related technical field who also brings strong customer service and communication skills. You don't need to know every product from day one. What matters is your ability to learn, understand how things work, ask the right questions and provide customers with practical, reliable solutions.

Main Responsibilities

• Responding to customer enquiries by phone and email with friendly, knowledgeable and solutions-focused support
• Understanding customer requirements and recommending fit-for-purpose monitoring solutions
• Providing pre- and post-sales technical support
• Assisting customers with product configuration, troubleshooting and technical issues
• Preparing quotations and following up customer enquiries
• Processing orders accurately and maintaining customer records
• Liaising with suppliers to investigate and resolve more complex technical issues
• Supporting warranty, repair and replacement processes
• Coordinating with internal teams and suppliers to ensure smooth order fulfilment
• Building your knowledge of environmental monitoring products, applications and emerging technologies
• Developing trusted, long-term relationships with customers through excellent service and technical credibility
• Undertaking occasional customer site visits where hands-on technical assistance is required

About You

• Experience in a technical, trade, industrial, scientific, engineering, equipment, laboratory or similar environment would be advantageous, but is not essential
• Strong customer service skills and a genuine desire to achieve positive outcomes for customers
• An interest in technical products and the ability to learn how equipment and systems work
• Strong problem-solving skills and confidence working through practical solutions
• The ability to communicate technical or detailed information in a clear and straightforward way
• Strong written and verbal communication skills
• Excellent organisation, attention to detail and the ability to manage multiple enquiries and priorities
• A proactive, curious approach and genuine willingness to learn
• A strong sense of ownership, reliability and follow-through
• Confidence learning new software, systems and technical products
• Experience using CRM or ERP systems would be advantageous
• Relevant technical, trade, scientific or tertiary qualifications would be well regarded but are not essential

About Us

We are a small but high growth business, servicing all areas of Australia specialising in Measuring, Controlling and Recording instruments for Industry, Researchand theEnvironment. Our product range is based on quality and reliability, and we enjoy the support of some of the world's leading instrumentation manufacturers. We have been in business over 50 years and have over 7000 customers.

Why Join US

• We are a small fun team that offers a flexible work environment where you will become a key part of the team and not get lost like you might in a larger organisation company.
• We are dedicated to constantly improving our processes and services
• We believe we are stronger together and trust is what binds us as a team, and what strengthens our relationships with customers and suppliers
• We offer continuous ongoing development for our whole team

Applicants need to be in Australia with full working rights to be considered.