Environmental Monitoring Support Specialist

Essential HR; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Continuous development

Team collaboration culture

Job summary

OneTemp in Adelaide is seeking a Customer Support Specialist to help customers find practical environmental monitoring solutions. You will learn our products and deliver friendly, knowledgeable support by phone and email, with a focus on practical, reliable outcomes.

Responsibilities include handling enquiries, configuring and troubleshooting, preparing quotations, and building trusted customer relationships while supporting warranty and order fulfilment.

Qualifications

• Experience in a technical, trade, industrial, scientific, equipment, laboratory environment preferred.
• Strong customer service and a genuine desire to achieve positive outcomes for customers.
• Ability to learn and explain technical information clearly.
• Excellent written and verbal communication.

Responsibilities

• Responding to customer enquiries by phone and email with friendly, knowledgeable and solutions-focused support
• Understanding customer requirements and recommending fit-for-purpose monitoring solutions
• Providing pre- and post-sales technical support
• Assisting customers with product configuration, troubleshooting and technical issues
• Preparing quotations and following up customer enquiries
• Processing orders accurately and maintaining customer records
• Liaising with suppliers to investigate and resolve more complex technical issues
• Supporting warranty, repair and replacement processes
• Coordinating with internal teams and suppliers to ensure smooth order fulfilment
• Building your knowledge of environmental monitoring products, applications and emerging technologies
• Developing trusted, long-term relationships with customers through excellent service and technical credibility
• Undertaking occasional customer site visits where hands-on technical assistance is required

Skills

Customer service

Technical aptitude

Communication

Problem solving

Organisational skills

Learning mindset

CRM/ERP familiarity

Education

Relevant technical, trade, scientific or tertiary qualifications

Job description

OneTemp in Adelaide is seeking a Customer Support Specialist to help customers find practical environmental monitoring solutions. You will learn our products and deliver friendly, knowledgeable support by phone and email, with a focus on practical, reliable outcomes.

Responsibilities include handling enquiries, configuring and troubleshooting, preparing quotations, and building trusted customer relationships while supporting warranty and order fulfilment.