Customer Success & Training Coordinator

Touch2Pay; Brisbane; On-site; AUD 41,000 - 55,000; Part time

Job summary

Touch2Pay is seeking a customer-focused Training Coordinator in Brisbane to deliver hands-on and remote training for merchants adopting mobile POS. You’ll learn our POS software, prep devices, and support PCI compliance while guiding stores through the transition from desktop POS to mobile solutions.

This flexible, part-time role (~25 hours/week, school-hours pattern) includes monthly travel to merchant sites and close collaboration with the support team to ensure every merchant has what they

Qualifications

• Comfortable presenting to groups and reading room dynamics.
• Background in sales, training, customer success or other customer-facing roles.
• Reliable, well-organised and able to work independently.
• No payments or POS experience required – training provided.

Responsibilities

• Deliver in-person and remote training to merchant staff on Touch2Pay's mobile POS devices and software.
• Learn our Merchants Point of Sale software and device prep process.
• Understand PCI compliance and assist merchants in staying compliant.
• Foster staff confidence as stores transition from desktop POS to mobile POS.
• Engage in upsell and expansion conversations with current merchants.
• Travel to merchant sites roughly once a month; coordinate with support team.

Skills

People skills

Public speaking

Customer success

Training delivery

Job description

About Touch2Pay

Touch2Pay is an Australian payments and retail commerce technology company, providing merchant payment acceptance and infrastructure-as-a-service to banks, payment providers and retailers. We’re moving our merchants from traditional desktop point-of-sale onto mobile POS — and we need someone great with people to help get them there.

The Role

Most of our merchants know their existing desktop POS inside out. Mobile POS is newer to them, and that unfamiliarity slows down onboarding and everyday use. We’re looking for an outgoing, people-first Customer Success & Training Coordinator to close that gap — building merchant confidence through hands-on training, and opening conversations about what else Touch2Pay can do for their business.

This is a genuinely flexible part-time role: around 25 hours a week on a school-hours pattern, with travel to merchant sites capped at roughly once a month.

Key responsibilities

• Deliver in-person and remote training to merchant staff on Touch2Pay's mobile POS devices and software
• Learn our Merchants Point of Sale software
• Learn how to prepare our modern android mobile devices ready for customer use
• Learn about PCI compliance and assist our customers in maintaining their compliance
• Build staff confidence as stores transition away from desktop POS
• Open and manage upsell and expansion conversations with existing merchants
• Travel to merchant sites as needed (no more than once a month)
• Work closely with our support team so every merchant has what they need to get started

About you

• Comfortable and confident presenting to a room — you read people well and adjust on the fly
• Background in sales, training, customer success or another customer-facing role
• Reliable, well-organised, and happy working independently
• No payments or POS experience required — we'll train you on the technical side