Payments Sales Specialist

Paynuts Pty; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Free home internet and mobile phone

Mobile handset finance options

Ongoing learning and development

Wellbeing support

Birthday voucher and day off

Parental leave

Work anniversary rewards

Recognition prizes

Sports event tickets

Samsung product discounts

Christmas party

Job summary

PayNuts is seeking a Payments Sales Specialist to join our Melbourne office. In this phone-based role, you will sell a wide range of payment solutions—from standalone EFTPOS terminals to fully integrated POS systems and eCommerce payment gateways—and support existing merchants through retention and repricing conversations.

You will play a pivotal role in winning new business and strengthening relationships, driving revenue growth through high-quality consultative sales discussions every day.

Qualifications

• Proven experience in phone-based outbound sales.
• Experience handling inbound sales and retention conversations.
• Sales experience within payments/fintech preferred.

Responsibilities

• Outbound calls to drive sales of PayNuts’ payment solutions.
• Convert inbound enquiries into customers with solution-focused conversations.
• Support retention calls and repricing discussions to protect margins.
• Lead upsell and cross-sell opportunities across product range.
• Build trust-based relationships with merchants via consultative calls.
• Collaborate with onboarding and support teams for smooth transitions.
• Accurately log all activities in the CRM and monitor KPIs.

Skills

Phone sales

Outbound sales

Negotiation

CRM proficiency

Tools

CRM software

Sales tools

Job description

Job Description

PayNuts is an Australian owned fintech built for small and medium enterprises (SMEs). From standalone EFTPOS terminals to fully integrated point of sale and eCommerce solutions, PayNuts delivers modern, easy to use payments technology designed to keep transactions simple, so merchants can focus on growing their business.

Founded in Melbourne in 2020, PayNuts is a challenger brand created as a genuine alternative to traditional payment providers. Entrepreneurial and innovation driven, the company supports SMEs through a connected ecosystem of products and value added services that help streamline operations and strengthen financial resilience. Since launch, PayNuts has scaled from a local startup into an international fintech, supporting thousands of merchants across Australia and New Zealand.

ABOUT THE ROLE

We’re seeking a driven, commercially minded Payments Sales Specialist to join our Melbourne office. PayNuts delivers modern, easy-to-use payments technology designed to keep transactions simple, so merchants can focus on growing their business.

In this phone-based sales role, you’ll be responsible for selling a wide range of payment solutions, from standalone EFTPOS terminals to fully integrated point-of-sale systems, eCommerce payment gateways, and event-based payment products. You’ll also support existing merchants through retention and repricing conversations, ensuring they continue to see value in our services.

You’ll play a pivotal role in both winning new business and strengthening existing relationships, driving revenue growth through high-quality, consultative sales conversations every day.

RESPONSIBILITIES

• Outbound sales generation — Conduct outbound calls to new and existing merchants to drive sales of PayNuts’ full suite of payment solutions, including EFTPOS, integrated POS, eCommerce, and event-based payments.
• Inbound sales conversion — Manage inbound enquiries and convert prospects into active PayNuts customers through confident, solution-focused conversations.
• Customer retention support — Handle retention calls, address churn risks, and reinforce the value of PayNuts’ technology and service.
• Repricing and negotiation — Lead repricing and save conversations, negotiating rates and packages to retain merchants while protecting margin.
• Upsell and cross-sell identification — Identify opportunities to expand merchant usage across our product range during all customer interactions.
• Relationship building — Build strong, trust‑based relationships with merchants through professional, consultative phone‑based engagement.
• Collaboration with onboarding and support — Work closely with internal teams to ensure smooth transitions for new customers and ongoing satisfaction for existing ones.
• CRM accuracy — Accurately log all sales, retention, and repricing activity in the CRM to maintain clear visibility of pipeline and performance.
• KPI achievement — Consistently achieve sales, retention, and quality KPIs aligned to team and business goals.

QUALIFICATIONS

Experience:

• Proven experience in phone-based outbound sales (essential).
• Experience handling inbound sales and customer retention conversations.
• Previous exposure to repricing, save or churn-prevention calls is highly regarded.
• Sales experience within payments, fintech, telecommunications, or financial services preferred.

Skills

• Confident, persuasive communicator with a strong phone presence.
• Strong objection‑handling and negotiation skills, particularly in repricing discussions.
• Commercially aware with the ability to balance customer satisfaction and revenue outcomes.
• Resilient, target‑driven, and comfortable working in a KPI‑focused environment.
• Strong organisational skills and attention to detail.
• Confident using CRM systems and sales tools.

THE PERKS!

• Free home internet and mobile phone plan
• Mobile handset finance options
• Ongoing learning and development opportunities
• 24/7 wellbeing support through our partnership with Sonder
• $150 birthday voucher and a day off to celebrate
• Generous paid parental leave
• Work anniversary rewards
• Recognition prizes for positive customer feedback and employee shout‑outs
• AFL and BBL season tickets
• Exclusive Samsung product discounts
• Our famous Christmas party (it’s a big deal!)