Customer Success Manager - Flexible, Impactful & Scalable

Sociable Tech Pty Ltd; Brisbane; On-site; AUD 80,000 - 85,000; Full time

Job summary

Philled Pty Ltd t/a Jobs & Skills Workinitiatives in Brisbane, Australia, is hiring a Customer Success Manager to help users maximize value from our workforce platforms. You’ll respond to inquiries, configure accounts, and guide customers through features, working closely with partners and internal teams.

This permanent, full-time role offers flexible working arrangements and the chance to grow with a mission-driven company focused on workforce development and scalable support.

Qualifications

• 1+ years of technical support or customer success experience with software.
• Strong troubleshooting skills and ability to explain solutions clearly.
• Experience with help desk tools such as Intercom or Zendesk.
• People-focused, proactive approach; builds trust and enables action.
• Adaptable in a fast-moving start-up environment.

Responsibilities

• Respond to and resolve user queries on platform functionality and issues via Intercom, email and phone.
• Assess customer requirements and determine suitable features, settings and integrations.
• Set up and configure new customer accounts, user permissions and access.
• Configure workflows and document enhancement requests for the product team.
• Support partner-branded sites from implementation through adoption.
• Monitor usage and data integrity, resolve discrepancies, and ensure efficient use.
• Deliver onboarding and training, create help articles and guides.

Skills

Technical support

Customer success

Troubleshooting

Intercom usage

Zendesk experience

Data reporting

Tools

Intercom

Zendesk

Job description

Philled Pty Ltd t/a Jobs & Skills Workinitiatives in Brisbane, Australia, is hiring a Customer Success Manager to help users maximize value from our workforce platforms. You’ll respond to inquiries, configure accounts, and guide customers through features, working closely with partners and internal teams.

This permanent, full-time role offers flexible working arrangements and the chance to grow with a mission-driven company focused on workforce development and scalable support.