Customer Success Manager

Sociable Tech Pty Ltd; Brisbane; On-site; AUD 80,000 - 85,000; Full time

Job summary

Philled Pty Ltd t/a Jobs & Skills Workinitiatives in Brisbane, Australia, is hiring a Customer Success Manager to help users maximize value from our workforce platforms. You’ll respond to inquiries, configure accounts, and guide customers through features, working closely with partners and internal teams.

This permanent, full-time role offers flexible working arrangements and the chance to grow with a mission-driven company focused on workforce development and scalable support.

Qualifications

• 1+ years of technical support or customer success experience with software.
• Strong troubleshooting skills and ability to explain solutions clearly.
• Experience with help desk tools such as Intercom or Zendesk.
• People-focused, proactive approach; builds trust and enables action.
• Adaptable in a fast-moving start-up environment.

Responsibilities

• Respond to and resolve user queries on platform functionality and issues via Intercom, email and phone.
• Assess customer requirements and determine suitable features, settings and integrations.
• Set up and configure new customer accounts, user permissions and access.
• Configure workflows and document enhancement requests for the product team.
• Support partner-branded sites from implementation through adoption.
• Monitor usage and data integrity, resolve discrepancies, and ensure efficient use.
• Deliver onboarding and training, create help articles and guides.

Skills

Technical support

Customer success

Troubleshooting

Intercom usage

Zendesk experience

Data reporting

Tools

Intercom

Zendesk

Job description

Job Type: Permanent position | Full time position

Job Description

Philled Pty Ltd t/a Jobs & Skills Workinitiatives Join us in building Australia’s workforce of the future At Workinitiatives, we’re tackling Australia’s labour and skills crisis head‑on. Our industry-led jobs and skills platforms connect employers, educators, service providers, job seekers and migration specialists in collaboration with government and industry.

Together, we’re creating targeted recruitment and upskilling solutions to build a vibrant, inclusive and sustainable workforce. We exist to build Australia’s workforce capabilities with trusted technology that connects jobs, skills, people and migration. With trust and credibility at our core, we operate with integrity, honesty and respect.

Now, we’re looking for our next Customer Success Manager to join the team.

• Purpose-driven work: be part of a mission to build Australia’s workforce capabilities and future-proof industries
• Shape how we support users: help us move from high-touch service today to scalable support tomorrow
• Career growth: expand your skills and responsibilities as we grow
• Flexibility: flexible working arrangements in a collaborative, supportive team

Task & responsibilities

• Responding to and resolving user queries on platform functionality, access and technical issues via Intercom, email and phone, and escalating defects to the development team with clear reproduction details
• Assessing customer and partner requirements and determining the right platform features, settings and integrations to solve their problems
• Setting up and configuring new customer and partner accounts, user permissions and platform access
• Configuring and adapting platform workflows, templates and settings to meet users’ requirements, and documenting enhancement requests for the product team
• Supporting the build, configuration, testing and ongoing maintenance of partner-branded sites, from implementation through to long-term adoption
• Monitoring platform usage and data integrity, identifying and resolving discrepancies, and ensuring users are working with the platform efficiently
• Delivering onboarding and training, and creating help articles and guides that help users resolve issues independently

Qualification & experience

• 1+ years’ experience in a technical support, customer support, customer success or similar role supporting users of a software platform
• Strong troubleshooting skills and the ability to diagnose software issues and explain solutions clearly to non-technical users
• Experience with help desk or support tools such as Intercom, Zendesk or similar, and comfort working with data and reporting
• A people-focused, proactive approach: you build trust easily, ask good questions and make things happen
• Adaptability in a fast-moving start-up environment

If you’re curious about workforce development, skills, and how tech can solve big national challenges, you’ll love it here.

Ready to make an impact? To be part of a team that values integrity, honesty, empowerment, authenticity and respect, and help us connect jobs, skills, people and migration for Australia’s future.

Philled Pty Ltd t/a Jobs & Skills Workinitiatives is a globally scalable next generation jobs & skills technology empowering government, industry, service providers and other stakeholders in the employment ecosystem to meet their workforce challenges and build workforce capacity. Our solutions to stakeholders include: Full featured employment marketplaces Custom-branded jobs and skills platforms, delivering next generation destination sites and career pages to better attract and communicate with candidates Video-enabled technologies to help employers, recruiters, migration specialists and other stakeholders with their talent attraction strategies to stand out, leading the shift to video-first recruitment. A suite of tools including AI job matching to simplify the recruitment process of local and international talent Integration with government and leading employment technologies for better targeting, advertising and workflow management.

A model that pairs big data with deep data to improve driven decisions and workforce planning. An intuitive approach that amplifies reach of opportunities through social media networks, the existing fragmented employment ecosystem and empowering new channels to assist meet skills needs.

Work Type: Full time Salary: $80000-85000 Job Publish: 22-10-2026 Job Expire: 21-11-2026 Apply on: Customer Success Manager Job here!

This job is brought to you by workinitiatives.com.au.