Customer Success Manager (D&I - South Korea & Anz)

Planet; Bunbury; Remote; AUD 42.000 - 65.000; Vollzeit

Zusammenfassung

Planet is seeking a Customer Service Representative to join our remote team in Australia. You will handle inquiries via phone, email, and chat, delivering friendly, timely support to clients. Ideal candidates have 1–2 years in customer service, strong communication, problem-solving, and the ability to multitask while maintaining accurate records.

Proficiency in Microsoft Office is a plus. You will collaborate with departments to process orders, returns, and exchanges, and continuously expand

Qualifikationen

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills.
• Ability to multitask and prioritize tasks effectively.
• Proficient in Microsoft Office and other relevant software.

Aufgaben

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues in a satisfactory manner.
• Provide product and service information to customers.
• Process orders, returns, and exchanges.
• Maintain accurate customer records and documentation.
• Collaborate with other departments to ensure customer satisfaction.
• Continuously improve customer service skills and knowledge of products and services.

Kenntnisse

Communication

Problem solving

Multitasking

Independent work

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Customer Service Representative (Testing Only) – Remote

Job Description

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues in a satisfactory manner
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Maintain accurate customer records and documentation
• Collaborate with other departments to ensure customer satisfaction
• Continuously improve customer service skills and knowledge of products and services

Qualifications:

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and other relevant software
• Ability to multitask and prioritize tasks effectively

Personal Development | Remote | Australia & New Zealand Only

Please only apply if you reside in Australia or New Zealand and are authorised to work in these countries.