Technical Service Representative - (Af258 - Liji-2374-482-1)

Affinity Migration Group Pty Ltd; Geelong; Teletrabalho; AUD 34 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote position

Comprehensive training and ongoing支持

Resumo da oferta

InfoConsulting is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will be a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role suits someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Qualificações

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsabilidades

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Conhecimentos

Strong communication

Customer service

Highly organized

Independence in remote work

Adaptability to systems

Passion for travel

Ferramentas

Booking platforms

Digital tools

Descrição da oferta de emprego

Remote Client Support Representative – Travel

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Key Responsibilities

• Support clients remotely via email, phone, and messaging platforms
• Respond to travel-related inquiries in a timely, professional manner
• Assist with itinerary changes, cancellations, updates, and special requests
• Provide clear information on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve issues efficiently while maintaining a high level of customer satisfaction

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a fully remote role
• Able to learn new systems, booking platforms, and digital tools quickly
• Passionate about travel and delivering excellent client support

What We Offer

• Fully remote position
• Comprehensive training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment

Benefits

• Base hourly rate plus bonus
• Flexibility in hours worked
• Work from home or the office

InfoConsulting is an equal opportunity employer. We welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages and backgrounds, and carers, and we assess every applicant against the same written criteria.