Founding Customer Success Manager (Aus Based)

BEAM, inc.; Australia; À distance; AUD 65 000 - 80 000; Plein temps

Résumé du poste

BEAM, inc. is seeking an experienced Customer Service Representative to join our remote team supporting clients in the personal development industry.

The successful candidate will handle inquiries via phone, email and chat with a focus on delivering exceptional service. You will process orders, manage records, and collaborate with other departments while working remotely for Australia & New Zealand residents.

Qualifications

• 1-2 years of customer service experience required.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks.
• Proficient in Microsoft Office and other relevant software.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues satisfactorily.
• Provide product and service information to customers.
• Process orders, returns, and exchanges.
• Maintain accurate customer records and documentation.
• Collaborate with other departments to ensure customer satisfaction.
• Continuously improve customer service skills and product knowledge.

Connaissances

Communication

Problem solving

Multitasking

Microsoft Office

Teamwork

Independent work

Formation

High school diploma

1-2 years customer service experience

Description du poste

Customer Service Representative (Testing Only) – Remote

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues in a satisfactory manner
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Maintain accurate customer records and documentation
• Collaborate with other departments to ensure customer satisfaction
• Continuously improve customer service skills and knowledge of products and services

Qualifications:

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and other relevant software
• Ability to multitask and prioritize tasks effectively

Personal Development | Remote | Australia & New Zealand Only

We’re expanding and looking for an experienced Customer Success Manager / Head of Customer Success who wants to step into a growth-driven role within the booming personal development and transformation industry.

It is a chance to align your professional skills with a mission that genuinely changes lives.

Who We Are

We partner with a rapidly growing global personal development company delivering:

• World-class online programs.
• Immersive retreats.
• High-impact virtual events.

Our mission is simple but powerful: to help people consciously design lives they love — financially, professionally, and personally.
We support ambitious individuals who are ready for change and committed to growth.

The Opportunity This role is ideal for someone with a strong Customer Success background who is:

• Ready for a career evolution, not just a new job.
• Motivated by results, impact, and flexibility.
• Excited to step into a leadership-style role without corporate bureaucracy.

You’ll use your people skills, communication strengths, and strategic thinking to guide prospective clients through their decision-making journey — while continuing to grow yourself personally and professionally.

What You’ll Be Doing

• Implementing proven marketing and engagement strategies to attract qualified leads.
• Conducting meaningful phone conversations with prospective clients.
• Providing clear follow-up and support via phone and email.
• Participating in weekly virtual training and leadership sessions.
• Actively investing in your own personal development and skill growth.

What We Offer

• Comprehensive onboarding and weekly global training.
• One-on-one mentorship and leadership support.
• 100% remote work with time and location flexibility.
• A values-aligned environment focused on growth, contribution, and results.

Who This Is For

• Customer Success professionals with 5+ years of experience.
• Self-starters who thrive with autonomy and ownership.
• Goal-driven individuals who enjoy inspiring and guiding others.
• Leaders seeking purpose beyond KPIs and dashboards.
• Professionals ready for a meaningful career shift in 2026.
• Open to Australia & New Zealand residents only.
• Performance-based compensation (earnings derived from sales profits).
• Not suitable for students or recent graduates.
• By applying, you consent to communication via phone, email, and SMS.

The Company

The Company…
The companywas established in1994 and is one of Australia’s leading suppliers of all things in, on and around concrete. They also provide wholesale distribution of industrial concrete supplies to trade stores throughout Australia. With recent growth in their business, they are seeking a full-time Customer Service Representative for their Concrete and Steel Reinforcing division.

The Position…
The Customer Service Representative will have a strong focus on customer relationships and monitor the service delivery to ensure customer’s needs are met. You will focus on the customer, build and maintain positive and profitable relationships specific to individual needs. In addition, you will keep abreast of internal and external factors which may affect customer need whilst being up to date with new initiatives and best practices. You will be someone that is results driven and accepts challenging performance targets. Being well organised and having a planned approach to tackle initiatives will also be required.

The Ideal Candidate…
The ideal candidate will have the following:

• Experience with the reinforcing steel industry (preferred)
• Estimating and scheduling of reinforcing steel(preferred)
• Applicable years of retail store experience
• Proven successful experience in store sales
• People and customer engagement skills
• Strong organisational skills
• Effective communication and interpersonal skills
• Ability to work in a team
• Ability to propose innovative ideas to increase market share

The Benefits…

The company will offer the successful candidate a salary of between $65,000 - $80,000 plus superannuation, along with the following:

• Work regular hours between Monday to Friday.
• Be a part of a vibrant culture celebrating successes as part of their talented team.
• They encourage professional development, along with ongoing training and support.