Customer Onboarding Specialist

Personify Care; Sydney; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible remote-first environment

Competitive salary

Flat structure with direct leadership

Career development opportunities

Job summary

Personify Care is seeking a Customer Onboarding Specialist who thrives at the intersection of healthcare, technology, and human connection. You will guide new customers from go-live through long-term success, working with clinical and administrative teams to configure workflows and digital pathways.

Join a mission-driven, remote-first team that values empathy, strong project management, and clear communication.

Qualifications

• 2+ years in onboarding, implementation or customer success in SaaS health tech.

Responsibilities

• Guide customers through a structured onboarding journey from go-live onward.

Skills

Customer onboarding

Project management

Communication

Attention to detail

Empathy

Healthcare knowledge

Workflow tools

PM tools

Tools

Hubspot

Gainsight

Jira

Notion

Asana

Job description

Join Personify Care and help healthcare organisations improve care coordination, reduce administrative burden and create more connected patient journeys.

About Personify Care

Personify Care is a digital health platform that turns manual hospital workflows into intelligent digital patient pathways, guiding patients from pre-admission through to recovery at home. Smart risk screening, automated communications, digital consent and real-time patient feedback work together to flag clinical risks early and keep every patient on track. The result is less paperwork and phone tag, faster clinical decisions and one connected view of the patient in place of fragmented processes.

We’re trusted by public and private health services across Australia and New Zealand, helping hospitals and clinics deliver safer, more efficient care. Now we’re evolving from digitising pathways to a platform that increasingly uses data and AI to anticipate risk, personalise care and help health systems do more with the capacity they have. We’re scaling fast and looking for people who want to build what patient care looks like next.

Personify Care was founded with a simple purpose: to connect every patient to the best possible care. We’re a team who care more about impact than titles or backgrounds. If you want meaningful work where you can see your impact on patients and clinicians in real time, this is the place for you.

The Opportunity

We're looking for a Customer Onboarding Specialist who thrives at the intersection of healthcare, technology, and human connection. This role is pivotal in setting our customers up for long-term success, from the moment they sign, through go-live and beyond. You'll work closely with clinical and administrative teams at healthcare organisations of varying sizes, guiding them through a structured onboarding journey that is both technically rigorous and deeply empathetic.

What We're Looking For

• 2+ years in a customer onboarding, project implementation, or customer success role, ideally within SaaS health technology, or with a healthcare background or knowledge.
• Strong project management skills with the ability to scope and manage multiple concurrent onboarding projects
• Excellent communication and facilitation skills. Comfortable running training sessions and/or workshops with mixed clinical and administrative audiences
• High attention to detail and a process-oriented mindset
• Genuine empathy for end users navigating change in high-pressure clinical environments
• Demonstrated experience working with healthcare organisations (hospitals, primary care, aged care, or allied health)
• Experience with workflow or process building and configuration tools
• Experience using project management or CS tools (e.g. Hubspot, Gainsight, Jira, Notion, Asana)

Onboarding Key Requirements & Attributes

• Understanding of or experience with Digital Health, a healthcare organisation, or speaking to clinicians
• Customer Success/Project Onboarding experience. Including, but not limited to,
  • Managing customer workshops
  • Collecting and refining customer requirements
  • Building and configuring customer workflows and digital pathways

Why Personify Care

• Mission-driven work at the intersection of healthcare and technology.
• A product that helps patients access and understand their care journey, while freeing clinical and admin teams from manual, repetitive work.
• A supportive, collaborative team environment with a flat structure and direct access to leadership.
• A competitive salary, commensurate with experience.
• A flexible, remote-first work environment.
• The opportunity to shape how an ambitious healthcare SaaS company scales its customer experience.
• And…we have fun along the way.

This is more than an onboarding role. You'll help healthcare teams ensure customers realise the full value of a modern digital health platform.