Customer Success Manager - Age Better

Amplar Health Group; Brisbane; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Amplar Health Group in Australia is seeking a seasoned Customer Success Manager to lead growth, customer success and strategic direction of its aged care segment, Age Better. Reporting to the Head of Customer Success, you will build strong partnerships with customers and partners, identify opportunities, and guide cross‑functional teams to deliver innovative health solutions.

You will drive retention, manage senior stakeholders, lead tenders and negotiations, and shape the future of care with a

Responsibilities

• Driving customer success, retention and growth strategies.
• Building and managing senior stakeholder and customer relationships.
• Identifying and securing new business opportunities.
• Leading high-value tenders, proposals and commercial negotiations.
• Collaborating with internal teams to deliver innovative customer solutions.
• Providing market insights to influence strategic decision-making.
• Leading, coaching and building a high-performing team.

Job description

At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.

As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.

This isn't just a job. This is your career in health, amplified

The Opportunity

We're looking for ahighly experienced Customer Success Manager to lead the growth, customer success and strategic direction of Amplar Health's aged care segment, Age Better

Reporting to the Head of Customer Success, you'll be responsible for developing and executing strategies that strengthen customer partnerships, drive sustainable growth and deliver exceptional outcomes for our aged care partners. Working closely with customers, partners and internal stakeholders, you'll identify new opportunities, lead strategic initiatives and help shape the future of healthcare solutions in one of Australia's most important and evolving sectors.

What you'll be responsible for:

Driving customer success, retention and growth strategies.

Building and managing senior stakeholder and customer relationships.

Identifying and securing new business opportunities.

Leading high-value tenders, proposals and commercial negotiations.

Collaborating with internal teams to deliver innovative customer solutions.

Providing market insights to influence strategic decision-making.

Leading, coaching and building a high-performing team.

This is a permanent full-time position offering flexibility to work from home or one of our offices or a combination of both. This role requires regular travel both locally and interstate

About You

You are a commercially astute and customer-obsessed relationship builder with a passion for improving health outcomes and creating long-term value for customers and partners.

You'll bring:

Significant experience in customer success, business development or strategic stakeholder engagement within the health sector, ideally aged care, home care or community health.

A strong strategic mindset with the ability to identify growth opportunities and develop customer-focused solutions.

Proven success building trusted relationships with senior stakeholders and delivering commercial and customer outcomes.

Strong leadership, communication and influencing skills, with experience developing high-performing teams.

A passion for innovation and improving customer experiences through tailored healthcare solutions.

Be Yourself. Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work