Customer Success Manager — Adoption & Growth Lead

Nintex; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Global Gratitude and Recharge Days

Flexible, paid time off

Job summary

Nintex, the possibility engine™, helps organizations automate and optimize work processes across the globe. We are looking for a Customer Success Manager to drive product adoption, maximize customer value, and support renewal and expansion efforts.

You will manage health, deliver insights, and collaborate across teams to ensure customers realize full value from Nintex. In this role, you will build strong relationships with users and leaders, monitor usage and adoption, and present measurable

Qualifications

• Bachelor's degree in related field or equivalent combination of education and experience.
• 3–5 years of experience in Customer Success or related roles in SaaS/tech.
• Experience with Salesforce; Gong is a plus.

Responsibilities

• Drive product adoption and maximize customer value to support retention.
• Manage day-to-day customer health and engagement with telemetry data and regular interactions.
• Coordinate with cross-functional teams to ensure successful delivery of success plans.
• Co-create and manage customer-specific success plans aligned with goals and milestones.
• Identify churn signals and develop prevention/turnaround strategies.
• Deliver CBR-ready scorecards and future-state recommendations.

Skills

Customer Success

Account Management

SaaS experience

Relationship management

Education

Bachelor's degree

Tools

Salesforce

Gong

Job description

Nintex, the possibility engine™, helps organizations automate and optimize work processes across the globe. We are looking for a Customer Success Manager to drive product adoption, maximize customer value, and support renewal and expansion efforts.

You will manage health, deliver insights, and collaborate across teams to ensure customers realize full value from Nintex. In this role, you will build strong relationships with users and leaders, monitor usage and adoption, and present measurable