Lease Reconciliation Officer

SG Fleet; Ku-ring-gai; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness days

Parental leave – 20 weeks

Vehicle salary packaging

Milestone awards

Referral bonus

Discounted mobility products and 24/7

Flexible work arrangements

Education budget and LinkedIn Learning

Volunteer days

Wellbeing support

Job summary

SG Fleet is recruiting a Novation Management Consultant in Australia to support customers through the end-of-lease process for novated vehicle contracts. You will liaise with employees and employers, manage lease reconciliations, prepare early termination quotes, and resolve inquiries while ensuring contractual SLAs are met.

The role emphasizes strong communication, numerical skills, and proficiency with MS Office, with a focus on timely issue resolution and teamwork within a flexible benefits

Qualifications

• Certificate in business or equivalent (desirable).
• Professional and courteous customer service skills.
• Effective communication skills both verbal and written.
• Ability to resolve problems through to complete resolution in a timely, effective manner.
• Strong organisational and prioritisation skills for effective time management.
• Strong technical/numerical skills.
• Proficient in using MS products including other computer systems.

Responsibilities

• Thoroughly and efficiently communicate with the employer/employee as part of the lease reconciliation and customer updates processes.
• Prepare workflow tasks for outstanding invoices, reconciling outstanding transactions including finance payments, standard lease services and payroll deductions.
• Prepare and issue early termination quotes.
• Adhere to Corporate customers contractual SLAs to ensure all processing requirements are met.
• Work effectively with the team to ensure the departmentund accountabilities are met including support of the vision and goals of the team and company.

Skills

Customer service

Communication skills

Problem solving

Time management

Numerical skills

MS Office

Education

Certificate in business or equivalent

Tools

MS products

Job description

Join SG Fleet as a Novation Management Consultant and play a key role in supporting customers through the end-of-lease process for novated vehicle contracts. You will liaise with employees and employers, manage lease reconciliations, prepare early termination quotes, resolve customer enquiries, and ensure all contractual service levels are met.

Job Requirements

• Certificate in business or equivalent (desirable)
• Professional and courteous customer service skills
• Effective communication skills both verbal and written
• Ability to resolve problems through to complete resolution in a timely, effective manner
• Strong organisational and prioritisation skills for effective time management
• Strong technical/numerical skills
• Proficient in using MS products including other computer systems

Job Responsibilities

• Thoroughly and efficiently communicate with the employer/employee as part of the lease reconciliation and customer updates processes
• Prepare workflow tasks for outstanding invoices, reconciling outstanding transactions including finance payments, standard lease services and payroll deductions
• Prepare and issue early termination quotes
• Adhere to Corporate customers contractual SLAs to ensure all processing requirements are met
• Work effectively with the team to ensure the department’s accountabilities are met including support of the vision and goals of the team and company
• Recharge and relax with up to four extra days of leave each year. We call them Wellness days
• We offer industry leading 20 weeks paid parental leave
• Save plenty with vehicle salary packaging
• Monetary service milestone awards
• Recruitment referral bonus
• Discounted mobility products and services
• Career progression opportunities (over 25% of our vacancies get filled internally!)
• Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year to give back to causes that matter to you
• Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

Job Description

Join SG Fleet as a Novation Management Consultant and play a key role in supporting customers through the end-of-lease process for novated vehicle contracts. You will liaise with employees and employers, manage lease reconciliations, prepare early termination quotes, resolve customer enquiries, and ensure all contractual service levels are met.

Job Requirements

• Certificate in business or equivalent (desirable)
• Professional and courteous customer service skills
• Effective communication skills both verbal and written
• Ability to resolve problems through to complete resolution in a timely, effective manner
• Strong organisational and prioritisation skills for effective time management
• Strong technical/numerical skills
• Proficient in using MS products including other computer systems

Job Responsibilities

• Thoroughly and efficiently communicate with the employer/employee as part of the lease reconciliation and customer updates processes
• Prepare workflow tasks for outstanding invoices, reconciling outstanding transactions including finance payments, standard lease services and payroll deductions
• Prepare and issue early termination quotes
• Adhere to Corporate customers contractual SLAs to ensure all processing requirements are met
• Work effectively with the team to ensure the department’s accountabilities are met including support of the vision and goals of the team and company

Job Benefits

• Recharge and relax with up to four extra days of leave each year. We call them Wellness days
• We offer industry leading 20 weeks paid parental leave
• Save plenty with vehicle salary packaging
• Monetary service milestone awards
• Recruitment referral bonus
• Discounted mobility products and services
• Flexible work arrangements
• Career progression opportunities (over 25% of our vacancies get filled internally!)
• Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year to give back to causes that matter to you
• Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

What's next

We are a proud equal opportunity employer and welcome everyone to our team.

As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.