Customer Success & Lifecycle Services Specialist

Rohde & Schwarz (China) Technology Co., Ltd.; New South Wales; On-site; AUD 70,000 - 95,000; Full time

Job summary

Rohde & Schwarz (China) Technology Co., Ltd. in Australia is seeking a dedicated professional to manage service contracts and engage clients effectively. You will assess clients' current asset status and future needs, while promoting various service offerings including calibration and repair.

This role requires proactive client interaction, strong analytical skills to identify growth opportunities, and the ability to support sales initiatives with qualified leads. Join a dynamic team committed to delivering exceptional service.

Qualifications

• Experience in managing service contracts and customer relations.
• Strong analytical skills to interpret revenue and financial reports.
• Ability to engage proactively with clients regarding service opportunities.

Responsibilities

• Assess client asset status, needs, and requirements.
• Track and manage service contracts and entitlements.
• Promote and structure service quotations for clients.
• Engage customers with lifecycle insights and service offerings.

Skills

Asset management

Customer engagement

Sales support

Contract management

Service provisioning

Job description

Rohde & Schwarz (China) Technology Co., Ltd. in Australia is seeking a dedicated professional to manage service contracts and engage clients effectively. You will assess clients' current asset status and future needs, while promoting various service offerings including calibration and repair.

This role requires proactive client interaction, strong analytical skills to identify growth opportunities, and the ability to support sales initiatives with qualified leads. Join a dynamic team committed to delivering exceptional service.