Customer Success Intern

Hatch; Sydney; Hybrid; AUD 15,000 - 23,000; Full time

Job summary

Hatch is seeking a Customer Success Intern in Sydney, NSW, to support our growth at a fast pace. The role is a 3+ month contract, based in Surry Hills with a hybrid setup and an expected 24 hours per week.

You’ll work with the Customer Success Lead to assist in listing optimization, campaign outreach, and helping customers and candidates through the Hatch marketplace. A current university or TAFE student is required.

Qualifications

• Currently studying at university or TAFE and available for a part-time internship.
• Proven ability to write clear, friendly outreach messages and job ads.
• Self-starter who takes ownership in a fast-paced startup environment.
• High attention to detail and strong organisational skills.
• Able to juggle multiple requests and meet deadlines around study commitments.
• Curious about data and motivated to understand why a role underperforms.

Responsibilities

• Get great roles in front of the right people by launching ads across Hatch and LinkedIn.
• Keep the marketplace fresh with regular health checks and action plans.
• Engage top talent through targeted outreach via campaigns, LinkedIn, emails and socials.
• Support customers by helping with company profiles, ad optimization, and sharing insights.
• Collaborate with Growth, Product and Engineering to relay customer feedback.
• Contribute to daily operations and adapt in a startup environment.

Skills

Self-starter

Clear writing

Attention to detail

Organised

Data-driven

Education

Currently studying at university or TAFE

Business/HR/Marketing/Communications degree (plus)

Tools

LinkedIn Recruiter

CRM

ATS

Job description

This is a Customer Success Intern role with Hatch based in Sydney, NSW, AU
== Hatch ==

Role Seniority - intern

More about the Customer Success Intern role at Hatch

HatchneedsaCustomerSuccessInternwholovesmakingthingsworkbetter.

Thisroleisa3+monthcontract,willbebasedinSurryHillsonahybridset- up(flexiblearoundyourtimetable),andwillideallyworkat24hrs/week.

ReportingtoourCustomerSuccessLead,you'llhelpgreatjobsfindgreatpeople.Somedaysthatmeansgettingnewjobadsliveandinfrontoftherightstudents,onHatchandbeyond.Otherdaysyou'llbeplayingdetective:diggingintothenumberstoworkoutwhyalistinghasgonequiet,thenfixingit.Andwhenweneedmoretalentinthepipeline,you'llrunoutreachthroughpartnerships,emailandsocialtobringitin.Nodayisthesame,andyourworkwillhelprealpeoplelandreal

Responsibilities

• Get great roles in front of the right people. Launch and promote job ads for our customers across Hatch and LinkedIn.
• Keep the marketplace fresh and high-performing. Run regular health checks across Hatch to find underperforming and ageing jobs, creating and carrying out action plans to address problems where necessary
• Find and engage top talent. Run targeted outreach through various campaigns (i.e. LinkedIn, emails, socials), reaching both the Hatch talent pool and the wider market.
• Set our customers up to win. Be the hands-on expert behind every customer's success on Hatch: support building out company profiles, fine-tune job ads, and share best practices and performance insights that improve their results.
• Be the go-to for customers and candidates. Partner with the Growth team to respond quickly and thoughtfully to requests from both sides of the marketplace.
• Bring the customer's voice to the team. Turn customer conversations into feedback and insights that shape how our Growth, Product and Engineering teams build Hatch.
• Roll up your sleeves. Take on whatever else comes up across Customer Success. At a startup, no two weeks look the same!

Key criteria

• Currently studying. You're enrolled at university or TAFE. Business, HR, marketing, or communications degrees are a plus.
• You write clearly. You can improve a job ad, write an outreach message or a customer email that's clear, friendly and gets a response.
• You're a self-starter. You take ownership, act without waiting to be asked, and do well in a fast-moving startup where priorities shift.
• You love the details. You spot an ageing job or a broken ad before anyone else does, and you're organised enough to juggle several responsibilities at once.
• You're organised. You can juggle job ads, customer requests and outreach campaigns without dropping the ball. You prioritise well, meet deadlines and keep track of the details while fitting it all around your studies.
• You look for answers in the data. You're curious about why a role isn't performing and comfortable working out what to do next.

Nice to haves

• You have prior experience. Experience in customer service, recruitment, admin or sales has taught you how to handle requests, fix problems and keep people happy.
• You know your way around LinkedIn. You get how people find and apply for jobs, especially Gen Z. Experience with LinkedIn Recruiter, a CRM or an ATS is a bonus, not a must

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hatch team will be there to support your growth.

Key Responsibilities

• Getting great roles in front of the right people
• Keeping the marketplace fresh and high-performing
• Finding and engaging top talent
• Ensuring customers are well supported
• Sales admin support

Key Strengths

• Clear writing
• Attention to detail
• Data-driven mindset
• Prior experience in customer service or recruitment
• Familiarity with LinkedIn

Why Hatch is partnering with Hatch on this role.

Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Hatch not with Hatch.