Customer Success Engineer — Energy Grid Simulation & Support

present of AI; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Present of AI is seeking a Customer Success Engineer who blends technical support with customer relationships to help clients derive value from complex software. A background in energy systems or simulation tools and the ability to translate technical details into practical guidance for utilities are highly valued.

The role emphasizes troubleshooting, onboarding, and ongoing account health, with focus on listening, diagnosing, and guiding customers through model outputs and decisions in grid

Qualifications

• Understanding energy systems and grid concepts.
• Familiarity with simulation tools used in utilities.
• Ability to translate complex tech into practical guidance.
• Basic data analysis and interpretation of model outputs.

Responsibilities

• Troubleshooting customer issues and guiding resolution.
• Onboarding customers and ensuring effective adoption.
• Maintaining ongoing account health and satisfaction.
• Communicating technical details clearly to engineers.

Skills

Energy systems knowledge

Simulation tool familiarity

Clear technical communication

Data analysis basics

Job description

Present of AI is seeking a Customer Success Engineer who blends technical support with customer relationships to help clients derive value from complex software. A background in energy systems or simulation tools and the ability to translate technical details into practical guidance for utilities are highly valued.

The role emphasizes troubleshooting, onboarding, and ongoing account health, with focus on listening, diagnosing, and guiding customers through model outputs and decisions in grid