Customer Solutions Specialist (Ai & Data)

Trustana Singaporeltd; Launceston; On-site; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Structured training

Mentorship program

Fast-track promotion

Global exposure

Internal transfers

Uncapped commission

Commuting allowance

Performance incentives

Job summary

We are seeking a motivated Sales Specialist(s) with a genuine interest in improving mining and processing operations. This role involves working closely with customers to understand on-site challenges and translate operational insights into value-driven solutions.

With operations across Australia, South Africa, and West Africa, the role offers strong earning potential, global exposure, and clear career progression for high performers.

Qualifications

• Fluent in English; other languages beneficial.
• 3–5 years mining industry experience, including service contractors.
• Strong communication, presentation and interpersonal skills.
• HubSpot CRM and Microsoft Office experience desired but not essential.
• Exposure to ERP systems is a plus.
• Experience with strategic email marketing or campaigns desirable.

Responsibilities

• Engage with senior decision-makers at site and corporate levels.
• Conduct on-site field inspections.
• Identify and define customer requirements: bottlenecks, misalignment between production schedules and equipment performance.
• Communicate customer feedback and operational data to the engineering team.
• Compose commercial proposals and close deals.
• Collect and monitor product usage data to ensure service delivery.
• Develop and expand the sales pipeline by identifying new opportunities.

Skills

Sales experience

Client engagement

Communication skills

Growth mindset

Tools

HubSpot CRM

Microsoft Office

Job description

Sales Specialist(s) - Solution-Based Sales (Mining & Processing)

Employment Type: Full-Time
Work Rights: Applicants must be eligible to work in the country where we operate.

About the Role

We are seeking a motivated Sales Specialist(s) with a genuine interest in improving mining and processing operations. This role is ideal for someone who enjoys working closely with customers, understanding on-site challenges, and translating operational insights into value-driven solutions.

With operations across Australia, South Africa, and West Africa, and rapid regional expansion underway, this position offers strong earning potential, global exposure, and clear career progression for high performers.

Key Responsibilities

• Engage directly with senior decision-makers at site and corporate levels, locally and across regions.
• Conduct on-site field inspections with enthusiasm and professionalism.
• Identify and define customer requirements by assessing:
• Operational bottlenecks
• Misalignment between production schedules, equipment performance, and operational expectations
• Accurately communicate customer feedback and operational data to the engineering team to support data collection and optimal product selection.
• Compose commercial proposal to customer and close deal.
• Collect and monitor product usage and performance data to ensure effective service and solution delivery.
• Actively develop and expand the sales pipeline by identifying new business opportunities and accounts.

Requirement

Fluent in English; additional languages are an advantage.

• 3-5 years of practical experience in the mining industry,includingexperiencewith service contractors.
• Strong communication, presentation, and interpersonal skills.
• Experience with HubSpot CRM and Microsoft Office is advantageous but not essential.

Exposure to ERP systems is a plus.

Experience with strategic email marketing or campaign execution is desirable.

Highly motivated, resilient, and growth-oriented mindset.

Ability to thrive in a fast-paced, performance-driven environment

• Competitive remuneration package commensurate with your background and experience.
• Attractive on-target earnings (OTE) with performance-based incentives.

Clear, merit-based career progression framework aligned to performance.

What We Offer

• Structured training and ongoing professional development.
• Direct coaching and mentorship from senior managers and directors.
• Fast-track promotion opportunities with transparent advancement criteria.
• Global exposure, including international client engagement and travel.
• Opportunities for internal transfers across Australian and international offices.
• Uncapped commission potential, base salary, and commuting allowance.
• Additional performance-based incentives and rewards.

Tools & Support

• Access to HubSpot CRM, ERP, Global Databasefor pipeline and client management.
• Ongoing coaching from experienced sales leaders.
• A supportive, collaborative, and diverse team environment.