Customer Solutions & Internal Sales Support Coordinator

Aesseal; City of Brisbane; On-site; AUD 36,000 - 47,000; Full time

Benefits offered by this job

EAP

Employee benefits

Job summary

AESSEAL is a global leader in mechanical seals and reliability solutions. We seek a Customer Solutions & Internal Sales Support Coordinator to join the Brisbane team in Wacol, providing essential support to customers and internal stakeholders.

The role focuses on managing enquiries, preparing quotations and coordinating customer requirements from enquiry through to order completion, with a strong emphasis on service and accuracy. Full training will be provided to the right candidate.

Qualifications

• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage competing priorities.
• Positive and professional attitude.
• Proficiency in Microsoft Office.
• Willingness to learn and develop.
• Current Australian Driver's Licence.

Responsibilities

• Prepare customer quotations and sales documentation.
• Respond to customer enquiries and requests.
• Process sales orders and maintain customer records.
• Support Reliability Specialists and sales activities; coordinate supplier and procurement requirements.
• Follow up quotations and customer opportunities.
• Maintain accurate information within SAP.
• Assist customers with product and order enquiries.
• Collaborate with internal departments to achieve customer outcomes.
• Deliver exceptional customer service and support.

Skills

Customer service

Communication

Organization

MS Office

Driver's Licence

Tools

SAP

Job description

Customer Solutions & Internal Sales Support Coordinator

Join a Team That Values Attitude, Service and Growth

AESSEAL is one of the world's leading providers of mechanical seals, seal support systems, bearing protection and reliability solutions, operating in more than 100 countries worldwide.

As our Australian operations continue to grow, we are seeking a motivated and technically minded Customer Solutions & Internal Sales Support Coordinator to join our Brisbane team based in Wacol.

This position is perfect for someone who enjoys helping customers, building relationships and contributing to a busy, supportive team environment.

While experience in industrial sales or technical products is advantageous, we believe attitude, commitment and willingness to learn are equally important. Full training will be provided to the right candidate.

About the Role

As a key member of our team, you will support customers, Reliability Specialists and internal departments by managing enquiries, preparing quotations and coordinating customer requirements.

You will play an important role in ensuring customers receive a professional and seamless experience from enquiry through to order completion.

Key Responsibilities

• Prepare customer quotations and sales documentation
• Respond to customer enquiries and requests
• Process sales orders and maintain customer records
• Support Reliability Specialists and sales activitiesCoordinate supplier and procurement requirements
• Follow up quotations and customer opportunities
• Maintain accurate information within SAP
• Assist customers with product and order enquiries
• Collaborate with internal departments to achieve customer outcomes
• Deliver exceptional customer service and support

Enjoy a consistent 38-hour workweek and be home every night!

About You

• Strong customer service and communication skills
• Excellent organisational skills and attention to detail
• Ability to manage competing priorities
• Positive and professional attitude
• Proficiency in Microsoft Office
• Willingness to learn and develop
• Current Australian Driver's Licence

Highly Regarded

• Experience in customer service, internal sales or sales support
• Experience in industrial, manufacturing, trade or technical industries
• SAP or ERP system experience
• Experience preparing quotations or managing customer accounts

Who Will Succeed in This Role?

The ideal candidate enjoys helping customers, building relationships and finding solutions. If you bring a positive attitude, strong work ethic and commitment to delivering great service, we'll provide the training and support to help you build a successful long-term career with AESSEAL.

Why Join Us?

• Local, full-time permanent role — be home every night.
• Attractive hourly rate based on your skills and experience, plus opportunities where required for paid overtime.
• Opportunity to develop expertise in mechanical seals, rotating equipment and industrial reliability.
• Ongoing training and career development — we invest in your future.
• Supportive, inclusive team culture where your contributions are recognised.
• Employee benefits through business partner networks.
• Employee Assistance Program (EAP).
• Join a respected engineering company with strong local support and global resources.
• A chance to grow your career with a respected company.

If you're looking for more than a traditional internal sales role and want the opportunity to develop technical expertise while supporting industry-leading reliability solutions, we'd love to hear from you.

Please note: Only shortlisted candidates will be contacted. No agencies please.