Customer Solutions & Collections Pro - Fixed Hours, Uncapped Bonuses

Randstad Australia; Georges River; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive bonus

Fixed hours

No weekends

Team events

Onboarding program

Career progression

Job summary

Randstad Australia in Sydney's southern suburbs partners with a credit management leader to hire empathetic communicators. In this full-time role in Hurstville, you will handle inbound and outbound calls, negotiate payment arrangements, and maintain compliant records within a growth-focused team.

You'll receive comprehensive training, enjoy fixed business hours with no weekend shifts, uncapped monthly bonuses, and clear career progression within financial services.

Qualifications

• Excellent verbal communication and confidence when engaging with customers by phone.
• Empathy and active listening to handle delicate financial discussions.
• Resilience to thrive in a fast-paced environment and hit targets.
• Detail-oriented with accurate notes and compliance awareness.

Responsibilities

• Handle inbound and outbound calls to understand customers’ financial situations and negotiate payment plans.
• Use tools to locate accounts and update records.
• De-escalate objections and build trust through respectful dialogue.
• Maintain clear, compliant notes and adhere to regulations.

Skills

Strong communication

Empathy & listening

Resilience & drive

Attention to detail

Job description

Randstad Australia in Sydney's southern suburbs partners with a credit management leader to hire empathetic communicators. In this full-time role in Hurstville, you will handle inbound and outbound calls, negotiate payment arrangements, and maintain compliant records within a growth-focused team.

You'll receive comprehensive training, enjoy fixed business hours with no weekend shifts, uncapped monthly bonuses, and clear career progression within financial services.