Collections & Customer Solutions Specialist

Randstad Australia; Georges River; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive bonus

Fixed hours

No weekends

Team events

Onboarding program

Career progression

Job summary

Randstad Australia in Sydney's southern suburbs partners with a credit management leader to hire empathetic communicators. In this full-time role in Hurstville, you will handle inbound and outbound calls, negotiate payment arrangements, and maintain compliant records within a growth-focused team.

You'll receive comprehensive training, enjoy fixed business hours with no weekend shifts, uncapped monthly bonuses, and clear career progression within financial services.

Qualifications

• Excellent verbal communication and confidence when engaging with customers by phone.
• Empathy and active listening to handle delicate financial discussions.
• Resilience to thrive in a fast-paced environment and hit targets.
• Detail-oriented with accurate notes and compliance awareness.

Responsibilities

• Handle inbound and outbound calls to understand customers’ financial situations and negotiate payment plans.
• Use tools to locate accounts and update records.
• De-escalate objections and build trust through respectful dialogue.
• Maintain clear, compliant notes and adhere to regulations.

Skills

Strong communication

Empathy & listening

Resilience & drive

Attention to detail

Job description

Job Description

Location: Hurstville CBD, NSW 2220

Hours: Full-Time | Mon - Fri (8:30 AM - 5:00 PM) - No weekends or late nights!

Package: Competitive Base Salary + Super + Uncapped Monthly Bonuses

Requirements: No collections experience needed - Full paid training & ongoing career progression provided

About The Opportunity

Are you currently working in retail, hospitality, call centres, or customer service, but feeling stuck with late nights, weekend shifts, or capped earnings?

At Randstad, we have partnered exclusively with an established, highly respected Australian credit management leader based in Hurstville to find empathetic, confident communicators.

In this role, you'll pivot your existing people skills into a high-reward corporate career. You'll assist everyday Australians in overcoming financial challenges while unlocking uncapped earning potential in a supportive, fun-filled office culture.

Why You'll Love Working Here

• Competitive bonus Structure: Take control of your paycheque - your dedication and communication skills directly drive your monthly incentive potential.
• True Work-Life Balance: Enjoy fixed business hours with guaranteed free weekends and zero late nights.
• Supportive & Vibrant Workplace: Regular team events, quarterly recognition awards, fully catered celebrations, and well-being initiatives.
• Comprehensive Career Launchpad: Enjoy a fully paid, structured onboarding program followed by clear career progression pathways within financial services.

What You'll Be Doing

• Customer Negotiation & Solutions: Engage with customers via inbound and outbound calls to understand their unique financial situations and negotiate realistic, manageable payment arrangements.
• Investigative Support: Utilise search tools and modern skip-tracing techniques to re-connect with customers and update records.
• Relationship & Trust Building: Overcome objections, de-escalate sensitive situations, and build trust through respectful, non-judgmental dialogue.
• Compliance & Data Integrity: Maintain clear, precise interaction notes while adhering to industry regulations and compliance standards.

What Makes You a Great Fit?

• Strong Communication Skills: Excellent verbal communication and confidence when engaging with people over the phone.
• Empathy & Active Listening: Emotional intelligence to handle delicate financial discussions with maturity and compassion.
• Resilience & Drive: A positive, resilient mindset capable of thriving in a fast-paced environment with a drive to achieve targets.
• Attention to Detail: Ability to accurately document records and quickly learn business compliance rules.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.