Customer Solution Architect – Dynamics 365 Field Service

remotepeople; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

remotepeople is seeking a Customer Solution Architect in Australia to bridge business strategy with technical execution for Dynamics 365 Field Service and related CE/Power Platform deployments. You will lead end-to-end architecture for large-scale projects, advise senior stakeholders, establish governance for Power Platform, design robust integrations and CI/CD pipelines, and mentor cross-functional teams.

Based in Australia with flexible hybrid/remote options, you will drive Microsoft best

Qualifications

• Client-facing advisory and stakeholder engagement experience.
• Extensive Dynamics 365 CE experience focusing on Field Service, Customer Service and Customer Insights.
• Power Platform governance, security models, Dataverse architecture and low-code development.
• Strong enterprise architecture depth including CI/CD/ALM, system integrations, storage optimization.

Responsibilities

• Lead end-to-end architectural design for enterprise Dynamics 365 CE deployments, focusing on Field Service.
• Advise C-suite stakeholders and project leads, translating business needs into scalable architectures.
• Establish governance models and security policies for Power Platform and Dataverse.
• Design and implement robust enterprise integrations and CI/CD pipelines (Azure DevOps/GitHub).
• Mentor cross-functional teams and promote Microsoft best practices and standards.

Skills

Consulting

Dynamics 365 CE

Power Platform

Enterprise Architecture

CI/CD/ALM

Tools

Dataverse

Azure DevOps

GitHub

Job description

Our client is seeking an exceptional Customer Solution Architect (CSA) specializing in Dynamics 365 Field Service to join their team in Australia.

In this role, you will bridge high-level business strategy with deep technical execution, driving architectural vision and technical excellence for large-scale enterprise implementations across Dynamics 365 Customer Engagement (CE) and Microsoft Power Platform.

Key Responsibilities

• Solution Architecture & Strategy: Lead the end-to-end architectural design for enterprise-scale Dynamics 365 CE deployments, with a primary focus on Field Service, Customer Service, and Customer Insights.
• Client Advisory & Consulting: Serve as a trusted advisor to C-suite stakeholders and project leads, translating complex business needs into scalable, out-of-the-box-first architectures.
• Power Platform Governance: Establish enterprise governance models, Environment Strategy, security policies, and low-code/no-code best practices using the Power Platform CoE Toolkit.
• Technical Excellence & ALM: Design and implement robust enterprise integrations, continuous delivery pipelines (CI/CD via Azure DevOps/GitHub), storage optimization strategies, and data archiving frameworks.
• Thought Leadership: Guide and mentor cross-functional teams of developers and consultants, advocating for Microsoft best practices and architectural standards.

Must-Have Skills & Qualifications

• Consulting & Client Engagement: Proven, solid track record in client-facing advisory, stakeholder management, and solution storytelling.
• Deep Dynamics 365 CE Expertise (L400): Extensive hands-on and architectural experience with Dynamics 365 CE—specifically Field Service (e.g., RSO, Work Order management, Asset management), Customer Service, and Customer Insights for large-scale enterprise environments.
• Hands-on Power Platform Capability: Practical expertise in Power Platform governance, Security models, Dataverse architecture, and low-code application development.
• Enterprise Architecture Knowledge: Strong technical depth in:
• CI/CD pipelines & Application Lifecycle Management (ALM)
• System integrations (ERP, IoT, third-party platforms)
• Dataverse storage optimization, performance tuning, and archiving strategies.
• Location: Based in Australia with full working rights.

Nice to Have

• Relevant Microsoft Certifications (e.g., Microsoft Certified: Power Platform Solution Architect Expert, Dynamics 365 Field Service Functional Consultant Associate).
• Experience with Azure services supporting Dynamics 365 implementations (Azure Integration Services, Event Hubs, Azure Synapse/Fabric).

Why Join Us?

• Work on high-impact, enterprise-level digital transformation projects across Australia.
• Collaborative culture with continuous learning, certification sponsorship, and career progression.
• Flexible hybrid/remote working arrangements.