Customer Shipping and Logistics Administrator - Support Services Global Support Centre

Cotton On Group; Geelong; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working options

Access to Support Centre facilities (餐

In-house restaurant & wellness centre

Subsidised onsite childcare

50% off Cotton On brands

24/7 Wellness support

Global career growth

Employee discounts (medical, travel,财)

Performance incentives

Returnity for new parents

Bring your dog to work

Job summary

Cotton On Group is seeking a highly organised Customer Shipping & Logistics Administrator to support freight coordination across our network. You’ll track shipments, maintain reporting, and partner with internal teams and freight partners to minimise disruption.

If you thrive in a fast-paced data-driven environment and enjoy delivering great customer outcomes, we’d love to hear from you. You’ll work in our global Support Centre, supporting everyday logistics challenges while contributing to a

Qualifications

• Experience in administration, customer service, logistics or distribution.
• Strong communication and stakeholder relationship skills.
• Attention to detail with accurate records and reporting.
• Excellent organisational and time management with multiple priorities.
• Familiar with Microsoft Office, including Excel.
• Proactive, solutions-focused and able to escalate issues when needed.
• Passion for delivering outstanding customer service.

Responsibilities

Skills

Administration experience

Logistics / supply chain

Customer service mindset

Strong communication

Attention to detail

Organisational skills

Time management

Proactive problem solving

Tools

Microsoft Office Suite

Excel

Job description

Customer Shipping and Logistics Administrator - Support Services Global Support Centre

Do you speak fashion? We're hiring, let's chat!

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

Do you speak fashion? We're hiring, let's chat!

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

ABOUT THE ROLE

We’re looking for a highly organised and customer‑focused Customer Shipping & Logistics Administrator to join our team. In this role, you'll play an important part in supporting the coordination of freight across our network, helping to ensure products arrive where they need to be, on time and with minimal disruption. You'll work closely with both internal teams and external freight partners, providing administration support, tracking shipments, maintaining accurate reporting, and helping to solve logistical challenges as they arise. If you thrive in a fast‑paced environment, enjoy working with data, and love delivering great customer outcomes, we’d love to hear from you.

SKILLS & EXPERIENCE

• Previous experience in an administration, customer service, logistics, supply chain or distribution environment is preferred.
• Strong communication skills with the ability to build effective relationships with a variety of stakeholders.
• Exceptional attention to detail and a proven ability to maintain accurate records and reporting.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Familiar with Microsoft Office Suite, including Excel.
• A proactive, solutions‑focused mindset and confidence identifying and escalating issues when required.
• Passion for delivering outstanding customer service and creating positive experiences for stakeholders.

BENEFITS

• Competitive salary
• Flexible working options & people‑first leave initiatives
• Access to our world‑class Support Centre, with an in‑house restaurant & state‑of‑the‑art wellness centre featuring free gym & holistic health services
• Subsidised onsite childcare centre
• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
• 24/7 Wellness support – mental health, relationships, family + more
• Local & Global career growth
• Discounts for you & your family – medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work
• Bring your dog to work
• Recognition, team connection moments & more!

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life‑changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at ***email_hidden*** so we may support you in completing the job application process.