Service Delivery Coordinator - Support Services Global Support Centre

USA; Geelong; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Wellness centre access

Subsidised onsite childcare

Staff discounts

Job summary

Cotton On in Australia is seeking a highly organised Service Delivery Coordinator to join our IT team. You will support the smooth delivery of technology services across our global retail network by coordinating store technology deployments, managing schedules and procurement activities, and keeping vendors and internal teams aligned to deliver projects on time.

The role requires a proactive mindset, strong communication with both technical and non-technical stakeholders, and an ability to

Qualifications

• Previous experience in a service coordination, administration, project support or operational coordination role.
• Strong organisational skills with the ability to manage multiple priorities, deadlines and stakeholders.
• Experience coordinating schedules, resources, vendors or project activities in a fast-paced environment.
• High attention to detail and confident communicator who can build strong relationships across technical and non-technical teams.
• Exposure to procurement, purchasing or logistics processes would be highly regarded.
• Experience working with IT service management tools is advantageous.
• A proactive mindset with the ability to identify risks, solve problems and continuously improve processes.

Responsibilities

• Coordinate store technology deployments and IT service deliveries.
• Manage schedules and timelines across multiple projects.
• Support procurement activities and vendor coordination.
• Ensure alignment between vendors, stakeholders and internal teams.
• Identify risks and drive process improvements to keep initiatives on track.

Skills

Service coordination

Administration

Project support

Stakeholder management

Procurement exposure

ITSM tools

Tools

ITSM tools

Job description

Do you speak fashion? We're hiring, let’s chat!

ABOUT US

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

ABOUT THE ROLE

We're looking for a highly organised Service Delivery Coordinator to join our IT team to support the smooth delivery of technology services across our global retail network. Working closely with the Service Delivery team, you'll coordinate store technology deployments, manage schedules, support procurement activities, and ensure vendors, stakeholders and internal teams stay aligned to deliver key projects and operational outcomes. This role plays a critical part in keeping our technology initiatives on track, enabling technical teams to focus on delivery while ensuring every detail behind the scenes is expertly coordinated.

SKILLS & EXPERIENCE

• Previous experience in a service coordination, administration, project support or operational coordination role.
• Strong organisational skills with the ability to manage multiple priorities, deadlines and stakeholders.
• Experience coordinating schedules, resources, vendors or project activities in a fast‑paced environment.
• High attention to detail and confident communicator who can build strong relationships across technical and non-technical teams.
• Exposure to procurement, purchasing or logistics processes would be highly regarded.
• Experience working with IT service management tools is advantageous.
• A proactive mindset with the ability to identify risks, solve problems and continuously improve processes.

BENEFITS

• Competitive salary
• Flexible working options & people-first leave initiatives
• Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
• Subsidised onsite childcare centre
• 50% off ourBrands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
• 24/7 Wellness support – mental health, relationships, family + more
• Local & Global career growth
• Discounts for you & your family – medical, travel, financial + more
• Performance & Peak incentives to reward & recognise our team
• Returnity -Paidprogram for new parents heading back to work
• Bring your dog to work
• Recognition, team connection moments & more!

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [e-mail] we may support you in completing the job application process.