Customer Services Representative – Part time/Casual

Geelong Animal Referral Services; Geelong; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Staff pet discounts

Job summary

Geelong Animal Referral Services (GARS) in Newtown, VIC, is seeking a Customer Services Representative on a part-time/casual basis. You will be the first contact for clients, referring veterinarians and patients, delivering compassionate, professional service in a busy hospital environment.

Key duties include scheduling appointments, providing updates, processing insurance claims, maintaining reception areas and supporting staff.

Qualifications

• Experience working in a medical or veterinary practice.
• Customer service experience in a fast-paced organisation.
• Exceptional time management and organisational skills.
• Excellent written and verbal communication skills.
• Strong problem-solving skills.
• Passion for delivering outstanding customer service and memorable customer experiences.
• Enthusiastic and positive "can do" attitude.
• Ability to thrive in a team environment, whilst also being self-driven and capable of working autonomously.
• Available to rotate through rostered weekend

Responsibilities

• Deliver outstanding customer service and care to all referring veterinarians, clients, and patients
• Communicate effectively with referring veterinarians from across the state to facilitate new and potential referrals
• Provide accurate and regular updates to clients and referring veterinarians on patient progress
• Respond effectively to any questions, queries or concerns from clients and referring veterinarians following a patient's consultation
• Schedule and manage appointments for multiple veterinary specialists from all departments
• Provide administrative support to all hospital staff including veterinarians and hospital management
• Perform end of day reconciliation
• Process pet insurance claims
• Maintain a high standard of cleanliness within the reception/waiting area and consultation rooms

Skills

Customer service

Time management

Organisational skills

Written communication

Verbal communication

Problem solving

Teamwork

Self-driven

Autonomous work

Rostered weekend availability

Job description

Customer Services Representative – Part time/Casual

Geelong Animal Referral Services – Newtown VIC

The Customer Service Representative role is pivotal to the smooth and professional operation of Geelong Animal Referral Services (GARS). This role is the first point of contact for everyone entering the hospital, including patients. The role requires the ability to deliver an exceptional customer service experience whilst demonstrating compassion, sensitivity and understanding to our referring veterinarians, clients, patients, and colleagues.

Key responsibilities

• Deliver outstanding customer service and care to all referring veterinarians, clients, and patients
• Communicate effectively with referring veterinarians from across the state to facilitate new and potential referrals
• Provide accurate and regular updates to clients and referring veterinarians on patient progress
• Respond effectively to any questions, queries or concerns from clients and referring veterinarians following a patient's consultation
• Schedule and manage appointments for multiple veterinary specialists from all departments
• Provide administrative support to all hospital staff including veterinarians and hospital management
• Perform end of day reconciliation
• Process pet insurance claims
• Maintain a high standard of cleanliness within the reception/waiting area and consultation rooms

About you

• Experience working in a medical or veterinary practice
• Customer service experience in a fast-paced organisation
• Exceptional time management and organisational skills
• Excellent written and verbal communication skills
• Strong problem-solving skills
• Passion for delivering outstanding customer service and memorable customer experiences
• Enthusiastic and positive "can do" attitude
• Ability to thrive in a team environment, whilst also being self-driven and capable of working autonomously
• Available to rotate through rostered weekend

About us

GARS is a multidisciplinary small animal referral hospital staffed 24/7 with onsite specialists in Surgery, Emergency & Critical Care and Internal Medicine, supported by specialists in oncology and diagnostic imaging, residents, interns, reception and nursing staff. The GARS vision is to be Victoria's leading referral centre. The hospital is new, purpose built, proudly independent and privately-owned. Located in Newtown Geelong, the hospital occupies a tranquil part of the city, immediately surrounded by beautiful greenspaces, overlooking the Barwon River, Balyang sanctuary and Balyang Golf course. The facility boasts its own private outdoor space with lawns overlooking the golf course and river for our staff and patients to enjoy. It is equipped with four consulting rooms, chemotherapy room, large central treatment area and separate MRI, ultrasound/endoscopy, minimally invasive fluoroscopy and CT suites. Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff.

Competitive remuneration commensurate with experience

Opportunity to join a fun, friendly and highly efficient team

Work from a truly beautiful facility

An employer that aims to facilitate work life balance for all staff

Support to develop your skills and advance your career along your chosen path

A caring and supportive environment that focuses on staff wellness and positive workplace culture

Industry leading discounts for staff pets