Senior Client Services Representative - CARE

The Animal Referral Hospital; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Generous staff discounts on hospital 0

Job summary

The Animal Referral Hospital in Melbourne is seeking a Senior Client Services Representative to join our 24-hour veterinary hospital in Collingwood. This full-time role focuses on delivering outstanding client service and coordinating with a multidisciplinary medical team.

You will work a rotating fortnightly roster and support the front-desk operations, appointments, and patient reception while maintaining calm efficiency in a busy environment.

Job description

Job Description

Senior Client Services Representative (Full Time)

The Centre for Animal Referral and Emergency (CARE) is seeking a Client Services Representative to join our 24-hour specialist and emergency veterinary hospital in Collingwood.

This role is ideal for someone with experience in the animal care industry who is passionate about delivering outstanding customer service. Veterinary nursing experience would be highly regarded.

About You

• Has previous experience working within the animal care industry (essential)
• Has a genuine passion for customer service and helping people
• Communicates with empathy, professionalism, and confidence
• Remains calm and organised in a fast-paced environment
• Has excellent attention to detail and administrative skills
• Enjoys working collaboratively with a multidisciplinary team
• Is confident managing multiple priorities simultaneously
• Has strong computer literacy and experience with Microsoft Office programs

Knowledge of EzyVet practice management software and medical privacy laws would be advantageous but is not essential.

Current Roster

This is a full-time position working a set rotating fortnightly roster (subject to change with notice).

Week 1 – Day Shifts

Week 2 – Afternoon/Evening Shifts, 2am being the latest finish.

This roster includes one Saturday shift per fortnight.

Career Development

This position offers genuine career progression and leadership development opportunities for the right person. CARE is committed to supporting your professional development and long-term career goals.

The Opportunity

• Competitive remuneration commensurate with skill level and experience
• Generous staff discounts on a range of hospital products and services

Join a team where exceptional client care is just as important as exceptional patient care.