Senior Client Services Representative - CARE

Greencross Vets; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

The Centre for Animal Referral and Emergency (CARE) in Collingwood is seeking a Senior Client Services Representative to join our 24-hour veterinary hospital team. This full-time role focuses on delivering outstanding client service and administrative support for a busy animal-care facility.

Ideal candidates have animal care industry experience, strong Microsoft Office skills, and a calm, empathetic approach to customers and team members. Veterinary nursing experience is highly regarded.

Qualifications

• Experience in the animal care industry is essential.
• Excellent customer service and administrative skills.
• Proficient with Microsoft Office programs.

Responsibilities

• Provide frontline client service and inquiries handling.
• Assist with administrative tasks and general office duties.
• Support the team in a fast-paced, 24-hour hospital environment.

Skills

Customer service

Communication

Multitasking

Attention to detail

Administration

Teamwork

Empathy

Microsoft Office

Tools

EzyVet

Job description

Job Description

Senior Client Services Representative (Full Time)

The Centre for Animal Referral and Emergency (CARE) is seeking a Client Services Representative to join our 24-hour specialist and emergency veterinary hospital in Collingwood.

This role is ideal for someone with experience in the animal care industry who is passionate about delivering outstanding customer service. Veterinary nursing experience would be highly regarded.

About You

We're looking for someone who:

• Has previous experience working within the animal care industry (essential)
• Has a genuine passion for customer service and helping people
• Communicates with empathy, professionalism, and confidence
• Remains calm and organised in a fast-paced environment
• Has excellent attention to detail and administrative skills
• Enjoys working collaboratively with a multidisciplinary team
• Is confident managing multiple priorities simultaneously
• Has strong computer literacy and experience with Microsoft Office programs

Knowledge of EzyVet practice management software and medical privacy laws would be advantageous but is not essential.

Current Roster

This is a full-time position working a set rotating fortnightly roster (subject to change with notice):

Week 1 – Day Shifts

Week 2 – Afternoon/Evening Shifts, 2am being the latest finish.

This roster includes one Saturday shift per fortnight.

Career Development

This position offers genuine career progression and leadership development opportunities for the right person. CARE is committed to supporting your professional development and long-term career goals.

The Opportunity

A career at CARE will provide the successful candidate with:

• Competitive remuneration commensurate with skill level and experience
• Generous staff discounts on a range of hospital products and services

Join a team where exceptional client care is just as important as exceptional patient care.