Customer Service x 20 - WHV's welcome

Hampers and Gifts Australia Pty Ltd; Cumberland; On-site; AUD 41,000 - 55,000; Full time

Job summary

Hampers and Gifts Australia Pty Ltd, based in Regents Park NSW, invites applications for a full-time casual role from early October through to January. You will be the first point of contact for customers via phone, email, live chat and social media, assisting with orders, delivery enquiries and product recommendations.

Working 9am-5pm, Monday to Friday, you’ll collaborate with warehouse and delivery partners, resolve issues empathetically, support returns, and keep product knowledge up to date.

Qualifications

• Experience in telemarketing, retail, or customer service.
• Able to make customers feel heard and helped.
• Strong communication and computer literacy.
• Experience with Shopify or Gorgias is advantageous.

Responsibilities

• Be the first contact for customers via phone, email, live chat, and social media.
• Assist with orders, delivery enquiries, and product recommendations.
• Resolve issues quickly with empathy and aim for first-contact resolution.
• Support returns and exchanges, and update customers on status.
• Coordinate with warehouse and delivery partners to inform customers.
• Capture feedback to improve service and maintain records.

Skills

Customer service mindset

Excellent communication

Empathy

Team player

Tools

Shopify

Gorgias

Job description

Hampers and Gifts Australia Pty Ltd – Regents Park NSW

This role is fulltime casual until Xmas $34.76 per hour

9am - 5pm Monday to Friday

Based in Regents Park

Join our Inbound Customer Service and Corporate Outbound teams from Early October through to January. Be the first point of contact for customers via phone, email, live chat and social media, assisting with orders, delivery enquiries and product recommendations.

Key responsibilities

Be the first point of contact for customers via phone, email, live chat and social media

Assist with orders, delivery enquiries and product recommendations

Resolve issues quickly and with empathy, aiming for first-contact resolution

Support returns and exchanges with ease and care

Work closely with our warehouse and delivery partners to keep customers informed

Capture customer feedback to help us continually improve

Maintain accurate records and stay up to date with products, promotions and processes

Handle customer complaints professionally and in a timely manner

About you

Experience in telemarketing, retail, or customer service

A natural knack for making people feel heard and helped

Excellent communication skills and strong computer literacy

Experience with Shopify or Gorgias highly regarded

About us

Hampers & Gifts Australia is home to two flagship brands, The Hamper Emporium and Gifts Australia, alongside the ecommerce arm of Maggie Beer Products.