Customer Service & Warehouse Coordinator

Burst Foods Pty Ltd; City of Melbourne; On-site; AUD 42,000 - 62,000; Part time

Benefits offered by this job

Iconic brands

Retail discounts

LinkedIn Learning

Extra annual leave

You do You days

Parental leave

Job summary

Kinrise is seeking a Customer Service & Warehouse Coordinator to ensure seamless order fulfilment across our snack foods business. You will partner with Sales, Manufacturing, Warehousing and external customers to manage orders, coordinate transport and stock activities, support export operations, and deliver outstanding customer experience.

This is a permanent part-time role (30.4 hours/week) within a fast-moving FMCG environment, with opportunities to solve problems, build relationships and

Qualifications

• Strong problem-solving and analytical abilities.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced SAP experience.
• Strong stakeholder management and relationship-building capability.
• Previous order processing experience within an FMCG environment.
• Exposure to transport, logistics or warehouse operations is highly regarded.

Responsibilities

• Process customer orders accurately and efficiently for non-EDI customers.
• Coordinate transport bookings and stock activities to ensure on-time delivery.
• Support export operations, including NZ shipments and 3PL coordination.
• Liaise with carriers to resolve delivery issues and NCRs.
• Build relationships with customers and internal teams to achieve right-first-time service.

Skills

Problem solving

Communication

multitasking

Stakeholder management

Order processing

FMCG exposure

Adaptability

Tools

SAP

Job description

Kinrise is a growing, privately owned powerhouse in Australian food manufacturing with some of Australia's most loved and innovative brands. We describe ourselves as a ‘start up with scale’ and have a burning ambition to grow our business. Formed in 2018 the Kinrise portfolio covers Biscuits, Breakfast, Baking, Bakery, and Snackfood categories and has 40+ years making iconic Australian food, with a rich Australian heritage that’s grounded in family origins. Kinrise is a growing, privately owned powerhouse in Australian food manufacturing, home to some of Australia’s most loved and innovative brands. At our Snackfoods business, we are home to iconic brands such as Cobs and Poppin popcorn brands. We describe ourselves as a ‘start-up with scale’ and have a burning ambition to grow our business.

About the role.

We're looking for a Customer Service & Warehouse Coordinator to play a critical role in ensuring seamless order fulfilment across our snack foods business. Partnering closely with Sales, Manufacturing, Warehousing, Distribution and external customers, you'll manage order processing, coordinate transport and stock activities, support export operations, and help deliver an outstanding customer experience.

This is an excellent opportunity for an experienced customer service, sales support or order management professional who thrives in a fast-moving FMCG environment and enjoys solving problems, building relationships and ensuring orders are delivered on time and in full.

Please note that this role is permanent part time at 30.4 hours per week (4 days).

Key Responsibilities

• Customer Order Management
  • Process customer orders accurately and efficiently for non-EDI customers.
  • Manage orders received through customer portals and internal systems.
  • Support a broad customer base including distributors, Amazon, Endeavour Group, Foodbank and other key accounts.
  • Provide proforma invoice confirmations and order status updates to customers.
  • Process and coordinate sample orders, including transport bookings and required documentation.
  • Maintain customer order templates and supporting documentation.
• Transport, Stock & Supply Chain Coordination
  • Review SAP reports to identify stock shortages and communicate risks proactively with internal stakeholders.
  • Monitor pending, overdue and missed deliveries and coordinate follow-up actions.
  • Support stock allocation decisions and recovery plans during out-of-stock situations.
  • Coordinate purchase order processing and transport bookings to ensure service level expectations are met.
  • Work collaboratively with Sales, Warehouse and Operations teams to optimise dispatch plans and warehouse capacity.
• Customer Service & Continuous Improvement
  • Liaise with carriers and service providers to support delivery performance and issue resolution.
  • Investigate and resolve customer enquiries, delivery issues and non-conformance reports (NCRs).
  • Build strong relationships with customers and internal stakeholders to achieve "right first time" service outcomes.
  • Identify process improvement opportunities across customer service, warehousing and distribution operations.
• NZ Export Coordination
  • Coordinate export shipments into New Zealand, including container bookings, shipping documentation and administration.
  • Maintain visibility of inventory in transit and monitor supply chain risks such as freight, customs and port delays.
  • Process and manage New Zealand customer orders through designated 3PL systems and portals.
  • Lead communication and issue resolution between warehouse, planning, sales and logistics partners.

About You

Skills & Competencies

• Strong problem-solving and analytical abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced SAP experience.
• Strong stakeholder management and relationship-building capability.
• Previous order processing experience within an FMCG environment.
• Experience in customer service, internal sales, sales support or order management.
• Exposure to transport, logistics, supply chain or warehouse operations is highly regarded.
• Experience working with customer portals, freight providers and third-party logistics (3PL) partners will be advantageous.

Kinrise’s Perks

• Work with iconic products that Aussie consumers love.
• Access to retail discounts through Reward Gateway.
• Access to LinkedIn Learning to support your continuous learning journey.
• Additional week of annual leave after 2 years of service.
• 2 'You do You' days per year.
• Company paid parental leave for Primary and Secondary caregivers.

Why Join Us?

Kinrise is a fast paced, agile business that focuses on your talents and challenges you to perform at your best.

An opportunity with us would mean: An opportunity to work with leading Australian-made brands and products An exciting role in a growing business with a great history and an ambitious growth agenda Supportive and collaborative team culture

Kinrise is committed to creating an environment that welcomes all, celebrates our diversity in all its forms and fosters an environment of inclusion.

We recognise that our unique differences are what sets us apart and how we succeed as a team. We are an equal opportunity employer.

At Kinrise, it is not just about what we do and the great products we make, but how we work together.

Kinrise is built on the foundation of five core values – we are driven, we are real, we care, we are proud and we are different. These values guide our decisions and how we behave every day.

We strive to make a positive impact on each other, our communities and our consumers. We believe that how we achieve our results is as important as the results we achieve.

As leaders in Australian food manufacturing, it is the living of our values that will build our reputation as a great place to work and a great Australian business with the consumer at the core.