Customer Service & Warehouse Associate - Brendale

Jono Holdings Pty Ltd; Brisbane; On-site; AUD 48,000 - 56,000; Full time

Job summary

Fieldpiece is hiring a Customer Service & Warehouse Associate for a new Brendale warehouse. You will spend most of your day delivering exceptional customer service and about 10 hours per week receiving, organizing, picking, packing, and shipping products onsite from 8:00am to 4:00pm.

This role requires handling inquiries, processing orders, maintaining inventory accuracy, and resolving shipping or payment issues.

Qualifications

• High school diploma or equivalent; an associate degree in business, logistics, or related field is preferred.
• 1 year of customer service experience, preferably in a warehouse or distribution environment.
• Experience with inventory management and warehouse operations including picking, packing and shipping.
• Excellent verbal and written communication skills with customers and team members.
• Strong organizational skills and ability to manage multiple tasks and priorities.
• Comfortable using technology to enhance performance.
• Ability to lift and move up to 50 lbs as part of warehouse duties.
• Demonstrated problem-solving skills in customer inquiries and complaints.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person.
• Receive, stock, and organize products within the warehouse.
• Pack, label, and ship orders.
• Conduct regular inventory audits and report discrepancies to management.
• Maintain a clean and organized warehouse environment per safety standards.
• Use company software to track orders, inventory levels, and customer interactions.
• Contribute to continuous improvement initiatives in customer service and warehouse operations.
• Note: This description focuses on the Fieldpiece role and responsibilities.

Skills

Customer service

Warehouse operations

Inventory management

Order processing

Communication

Education

High school diploma or equivalent

Associate degree in business, logistics or related field preferred

Tools

Inventory software

Order tracking systems

Job description

Fieldpiece is hiring a Customer Service & Warehouse Associate for a new Brendale warehouse. You will spend most of your day delivering exceptional customer service and about 10 hours per week receiving, organizing, picking, packing, and shipping products onsite from 8:00am to 4:00pm.

This role requires handling inquiries, processing orders, maintaining inventory accuracy, and resolving shipping or payment issues.