Warehouse & Customer Service Associate — Brendale

Nx Blue Pty Ltd.; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Fieldpiece is hiring a Customer Service & Warehouse Associate for a new warehouse in Brendale. This role focuses on delivering exceptional customer service while handling receiving, stocking, picking, packing, and shipping products.

You will interact with customers, process orders, and maintain inventory accuracy, spending about 10 hours weekly on packing and shipping tasks. The position is onsite from 8:00am to 4:00pm daily, in a private Brendale facility.

Qualifications

• High school diploma or equivalent required; an associate degree in business, logistics, or related field preferred.
• One year of customer service experience preferably within a warehouse or distribution environment.
• Experience with inventory management and warehouse operations as well as picking, packing and shipping products.
• Excellent communication skills, both verbal and written, with a strong ability to interact effectively with customers and team members.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Comfortable using technology to enhance job performance.
• Ability to lift and move heavy items, up to 50 lbs, as part of regular warehouse duties.
• Demonstrated problem-solving skills and the ability to handle customer inquiries and complaints with professionalism and efficiency.
• Attention to detail and accuracy in data entry and inventory management.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person, ensuring a high level of customer satisfaction.
• Receive, stock, and organize products within the warehouse.
• Pack, label, and ship orders.
• Conduct regular inventory audits to maintain accuracy and report discrepancies to management.
• Maintain a clean and organized warehouse environment, adhering to safety standards and protocols.
• Utilize company software and systems to track orders, inventory levels, and customer interactions.
• Contribute to continuous improvement initiatives to enhance customer service and warehouse operations.

Skills

Customer service

Inventory management

Communication

Organization

Technology proficiency

Teamwork

Problem solving

Education

High school diploma or equivalent

Associate degree in business/logistics (preferred)

Tools

Inventory management software

Job description

Fieldpiece is hiring a Customer Service & Warehouse Associate for a new warehouse in Brendale. This role focuses on delivering exceptional customer service while handling receiving, stocking, picking, packing, and shipping products.

You will interact with customers, process orders, and maintain inventory accuracy, spending about 10 hours weekly on packing and shipping tasks. The position is onsite from 8:00am to 4:00pm daily, in a private Brendale facility.