Customer Service / Store person

Traralgon Paints; Traralgon; On-site; AUD 48,000 - 60,000; Full time

Job summary

Traralgon Paints is seeking a capable, dependable person for a hands-on customer service and branch support role in Traralgon. The position combines counter and telephone service with order preparation, tinting, warehouse assistance and occasional deliveries.

The role focuses on friendly, knowledgeable service to trade and retail customers, plus supporting the wider branch team with orders and stock tasks. A full-time, locally based role with training across coatings markets is offered.

Qualifications

• Experience in customer service at a trade-counter or retail environment is ideal.
• Ability to enter orders accurately into the business system.
• Willingness to assist across counter, warehouse and deliveries.

Responsibilities

• Serve trade and retail customers at the counter and by telephone.
• Respond to product, availability and order enquiries.
• Enter customer orders accurately into our system.

Skills

Customer service

Attention to detail

Teamwork

Clear communication

Job description

Traralgon Paints is seeking a capable and dependable person to join our team in a hands-on customer service and branch support role.

This is a practical, varied position suited to someone who enjoys helping trade and retail customers, working as part of a close team and contributing wherever needed to keep a busy paint and coatings store operating effectively.

The role is primarily based at Traralgon and combines counter and telephone service with order preparation, tinting, warehouse assistance and occasional deliveries.

About the role

Your primary responsibility will be providing friendly, knowledgeable and reliable service to our trade and retail customers.

You will also support the wider branch team by helping prepare orders, receive goods, maintain an organised workplace and ensure products are ready when customers need them.

Your responsibilities will include:

• Serving trade and retail customers at the counter and by telephone.

• Responding to product, availability and order enquiries.

• Entering customer orders accurately into our business system.

• Tinting paint and preparing products for collection or delivery.

• Picking, checking and staging customer orders.

• Following up backorders and incomplete orders.

• Assisting with inward goods, stock placement and general warehouse duties.

• Supporting inter-store transfers between Traralgon and Pakenham.

• Completing occasional customer deliveries when required.

• Maintaining accurate customer, order and handover information.

• Keeping the counter, tinting area, warehouse and customer-facing areas clean, safe and organised.

Customer service is the main focus of the position. Warehouse, inward-goods and delivery tasks form part of the broader branch-support responsibility.

About you

We are looking for someone who is:

• Confident and comfortable dealing with customers.

• Dependable, organised and willing to take responsibility for completing tasks.

• Able to work effectively in a small, hands-on team.

• Comfortable moving between customer service, order preparation and warehouse duties.

• Accurate when entering orders and handling customer information.

• Physically capable of safely handling paint and associated products.

• Willing to learn about decorative, industrial, automotive and protective coatings.

• Able to communicate clearly when priorities, orders or customer requirements change.

Experience in paint, coatings, hardware, automotive, industrial supplies, building products or another trade-counter environment would be highly regarded. However, product training can be provided to a capable person with the right customer-service attitude and willingness to learn.

Licences and experience

• A current Victorian driver licence is essential.

• The ability to confidently drive a manual vehicle is preferred.

• Applicants who hold a manual licence but require a practical refresher are still encouraged to apply.

• A forklift licence would be advantageous but is not essential.

• Previous paint tinting, warehouse or trade-counter experience would be beneficial.

What we offer

• A stable, full-time role with an established locally owned business.

• A varied position combining customer service and practical branch work.

• Product and system training across several specialist coatings markets.

• The opportunity to build broad experience across customer service, order fulfilment, warehousing and branch operations.

• Support from an experienced Store Manager and Assistant Store Manager.

• A Monday-to-Friday working pattern, with any additional flexibility discussed in advance.

• Scope for the role to develop as the employee’s capability and the business grow.

• Remuneration based on relevant experience, capability and licences.

About Gippsland Paints

Gippsland Paints is an independent paint and coatings specialist operating Traralgon Paints and Pakenham Paints.

We supply decorative, industrial, protective, automotive and marine coatings, together with associated equipment and consumables. Our customers range from homeowners and local trades through to industrial businesses, asset owners and specialist contractors.

We are continuing to invest in our people, systems and two-store operating structure. This appointment will help strengthen customer service at Traralgon while supporting the ongoing development of the broader business.

Please note: The position involves regular standing, movement around the store and warehouse, and the safe handling of paint containers and associated products.