Customer Service Specialist - Training & Growth (Permanent)

Holcim Participations (Australia) Pty Ltd; Ipswich City; On-site; AUD 45,000 - 58,000; Full time

Job summary

Holcim Australia and New Zealand is seeking a Customer Service Officer to join our Ipswich site. You will handle inbound inquiries, process orders, and coordinate with sales, production and dispatch to meet client needs.

Training is provided on systems and procedures; there is a stable, permanent full-time role in a close-knit team on site. The role requires clear communication, high-volume call handling, and a proactive approach to ensure on-time delivery and customer satisfaction in a

Qualifications

• Previous experience in customer service.
• Comfortable with high-volume phone calls.
• Clear written and verbal communication skills.
• Attention to detail and accuracy.

Responsibilities

• Handle customer inquiries promptly and act as primary contact for clients and staff.
• Process customer orders accurately and communicate timelines or delays.
• Collaborate with sales, production, operations and dispatch to meet requirements.
• Escalate unresolved issues while following procedures.
• Drive process improvements and optimize dispatch workflows to lower costs while maintaining service levels.
• Perform varied operational duties as needed.

Skills

Customer service experience

Phone handling

Excellent communication

Tools

Google Suite

MS Office

Job description

Holcim Australia and New Zealand is seeking a Customer Service Officer to join our Ipswich site. You will handle inbound inquiries, process orders, and coordinate with sales, production and dispatch to meet client needs.

Training is provided on systems and procedures; there is a stable, permanent full-time role in a close-knit team on site. The role requires clear communication, high-volume call handling, and a proactive approach to ensure on-time delivery and customer satisfaction in a