Customer Service Officer

Holcim; Ipswich City; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Full training provided

Permanent role

Career development opportunities

Inclusive culture

Job summary

Holcim is seeking a customer service professional to join our on-site team in Ipswich, Queensland. You will handle inquiries, process orders, and coordinate with sales, production, and dispatch to meet client needs.

The role offers full training, a stable permanent contract, and opportunities for career development within a world-leading sustainable building materials company. You will engage with a diverse range of stakeholders, maintain high service levels, and contribute to efficient dispatch

Qualifications

• Experience in customer service or similar role is required.
• Comfortable in a fast-paced environment and on high-volume phone calls.
• Clear written and verbal communication with stakeholders at all levels.
• Strong problem-solving and conflict resolution skills.
• Excellent attention to detail and proficiency in Google & MS Office.

Responsibilities

• Handle customer inquiries promptly and act as the primary contact for clients and staff.
• Process customer orders accurately and communicate timelines or delays.
• Collaborate with sales, production, operations, and dispatch to meet requirements.
• Escalate unresolved issues while following the Allocation Procedure Manual.
• Drive process improvements and optimize dispatch workflows to reduce costs.
• Perform varied operational duties aligned with skills and business needs.

Skills

Customer service

Phone handling

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft Office

Job description

• Here is your opportunity to step into a role where you can grow & develop, with the world's leading sustainable building materials company.
• Employment stability - permanent role.
• Opportunity for training and career development opportunities.
• Full training provided on equipment, systems and procedures.
• A close-knit team on site backed by an inclusive culture company wide.

Holcim:

Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 45,000 employees in 43 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact® low-carbon concrete and ECOPlanet® low-carbon cement.

Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered pre-cast concrete solutions. Our proud history began in 1901 in Australia and 1888 in Aotearoa New Zealand.

Holcim is certified as a Top Employer 2026 by the Top Employers Institute, recognising our commitment to creating a workplace where people thrive.

The Opportunity:

In this role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations. The remuneration includes Over time and the start times vary but usually between 6 am and 7 am.

Key responsibilities:

• Handle customer inquiries promptly and act as the primary point of contact for clients and staff.
• Process customer orders accurately and communicate proactively regarding timelines or delays.
• Collaborate with sales, production, operations, and dispatch to ensure customer requirements are met efficiently.
• Escalates unresolved issues appropriately while maintaining strict adherence to the Allocation Procedure Manual.
• Drive process improvements and optimize dispatch workflows to reduce costs while delivering high service levels.
• Perform varied operational duties aligned with skills and business requirements as needed.

About you:

• Previous experience in a customer service or similar role.
• Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking high volume of calls a day.
• Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels.
• Excellent problem-solving & conflict resolution skills are essential.
• Have excellent attention to detail & high-level proficiency in Google & MS Office

It would be great if you had experience in the concrete or building industry, however it is not essential as full training is provided in ordering systems and product knowledge for the right applicant.

This is an outstanding opportunity to grow your career within our world leading business.

Why Holcim?

At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Ethics.

We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.

Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.