Customer Service Specialist – Inbound Orders & Support

Holcim; Perth; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discounts

Wellbeing programs

Learning and Development programs

Recognition and service awards

Job summary

Holcim Australia and New Zealand is seeking a Customer Service representative to join our busy team, handling inbound enquiries and outbound order confirmations, and acting as the main contact for customers and internal stakeholders.

You will work in a fast-paced call centre, entering data accurately, handling 50-100 calls daily, and collaborating with sales and production to meet timelines. Training provided; full-time shifts from 6:00am to 4:30pm, Monday to Friday.

Qualifications

• Previous experience in a call centre environment.
• Ability to enter data accurately.
• Comfortable working in a fast-paced environment and talking on the phone with customers, often taking 50-100 calls a day.
• Available to work shifts starting between 6:00am and 8:30am; Customer Service Centre operating hours are 6:00am to 4:30pm, Monday to Friday.
• Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels.
• Excellent problem-solving & conflict resolution skills are essential.
• Have excellent attention to detail & high-level proficiency in Google & MS Office

Responsibilities

• Handle customer enquiries promptly and courteously and advise of any delays.
• Process customer orders in an accurate and timely manner.
• Maintain regular and effective communication with both sales and production staff.
• Escalate any customer issues that you are unable to resolve to the appropriate department/manager.
• Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers.
• Ensure full knowledge and compliance with the Allocation Procedure Manual.
• Consistently improve on processes.
• Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required.
• Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner.
• Be the main point of contact for customers and employees

Skills

Call centre experience

Data entry

Phone communication

Written and verbal communication

Problem solving

Attention to detail

Google Workspace

MS Office

Tools

Google Workspace

MS Office

Job description

Holcim Australia and New Zealand is seeking a Customer Service representative to join our busy team, handling inbound enquiries and outbound order confirmations, and acting as the main contact for customers and internal stakeholders.

You will work in a fast-paced call centre, entering data accurately, handling 50-100 calls daily, and collaborating with sales and production to meet timelines. Training provided; full-time shifts from 6:00am to 4:30pm, Monday to Friday.