Customer Service Scheduler

Holcim Participations (Australia) Pty Ltd; Australia; Remote; AUD 60,000 - 80,000; Full time

Job summary

Holcim Australia and New Zealand is seeking a scheduling/logistics coordinator for our Milton office to ensure efficient planning and on-time deliveries. Join a fast-paced team responsible for coordinating customer service, scheduling, and logistics across multiple stakeholders.

You will adjust plans as needs change, solve problems quickly, and maintain strong communication to align customer, allocators, plants, and logistics. A collaborative role with an emphasis on cost-effective scheduling.

Qualifications

• Previous experience in customer service/scheduling/allocating or logistics administration.
• Able to problem solve in a fast paced environment.
• Exceptional communication skills.
• Able to plan and organise actions, bringing together a range of stakeholder requirements.
• Able to exercise judgment to make effective decisions.
• Able to work to tight deadlines and adjust plans and schedules.
• Able to think proactively and build stakeholder relationships.

Responsibilities

• Provide exceptional customer service.
• Assist to schedule and allocate jobs effectively in line with customer and business requirements.
• Ensure work is allocated to maximize truck utilization and minimize logistics costs.
• Be the key liaison bringing stakeholder requirements together in an effective schedule where customer service, allocators, plants, logistics and customers are all across the plan.
• Adjust schedules to accommodate changing customer or business needs.
• Effectively problem solving when issues impacting schedule and delivery arise.
• Demonstrate exceptional communication skills to manage all stakeholder requirements and expectations.

Skills

Customer service

Scheduling

Logistics

Stakeholder management

Communication

Planning

Problem solving

Job description

Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 45,000 employees in 43 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact® low-carbon concrete and ECOPlanet® low-carbon cement.

Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered pre-cast concrete solutions. Our proud history began in 1901 in Australia and 1888 in Aotearoa New Zealand.Holcim is certified as a Top Employer 2026 by the Top Employers Institute, recognising our commitment to creating a workplace where people thrive.

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

Join our concrete business based in our Milton Office and be part of a fast paced and dynamic team environment where you are key to ensuring our quality products are scheduled efficiently and delivered on time.

Your core responsibilities will be -

• Provide exceptional customer service
• Assist to schedule and allocate jobs effectively in line with customer and business requirements
• Ensure work is allocated to maximize truck utilization and minimize logistics costs
• Be the key liaison bringing stakeholder requirements together in an effective schedule where customer service, allocators, plants, logistics and customers are all across the plan, any changes and are working together to ensure deliveries and jobs are executed smoothly and in a cost effective manner
• Adjust schedules to accommodate changing customer or business needs
• Effectively problem solving when issues impacting schedule and delivery arise
• Demonstrate exceptional communication skills to manage all stakeholder requirements and expectations

The skills and experience you will need to do this role well -

• Previous experience in customer service/scheduling/allocating or logistics administration
• Able to effectively problem solve in a fast paced environment
• Exceptional communication skills
• Able to effectively plan and organise actions, bringing together a range of stakeholder requirements
• Able to exercise judgment to make effective decisions
• Able to work to tight deadlines and adjust plans and schedules
• Able to think proactively
• Excellent ability to build stakeholder relationships

In addition, you must hold valid Australian work rights with no limitations on hours or duration of employment. You will also be required to successfully complete a pre-employment medical including a functional assessment as well as a drug and alcohol screening.

At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination.This is rooted in the values and standards set out in the Holcim Code of Ethics.