Customer Service Specialist — Health Insurance

Fourseasons; Sydney; Hybrid; AUD 75,000 - 100,000; Full time

Benefits offered by this job

Hybrid work after training

Structured onboarding and training

Career development

Job summary

Fourseasons in Sydney seeks a Customer Service Representative to be the first contact for new and existing customers in the private health insurance sector. You will handle phone and email inquiries, provide accurate product information, and help customers find the right solutions while building trust.

The role is permanent full‑time with a $75,000 salary package and potential annual bonus, plus hybrid working after training, structured onboarding and ongoing development to support your growth

Qualifications

• Experience in customer service, ideally in healthcare or similar sectors.
• Strong written and verbal communication skills.
• Able to navigate multiple software systems and maintain records.

Responsibilities

• Deliver exceptional customer service via phone and email.
• Build rapport and understand individual customer needs.
• Provide clear, accurate information about products and services.
• Resolve enquiries and identify opportunities to improve customer experiences.
• Maintain customer records across multiple systems.
• Collaborate with a high‑performing team.

Skills

Customer service

Communication skills

Phone support

Problem solving

Tools

Microsoft Excel

CRM systems

Microsoft Office

Job description

Fourseasons in Sydney seeks a Customer Service Representative to be the first contact for new and existing customers in the private health insurance sector. You will handle phone and email inquiries, provide accurate product information, and help customers find the right solutions while building trust.

The role is permanent full‑time with a $75,000 salary package and potential annual bonus, plus hybrid working after training, structured onboarding and ongoing development to support your growth