Health Insurance Specialist

Switching, Made Simple (SMS); Melbourne; Hybrid; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Unlimited commissions

Performance-based pay

Job summary

Switching, Made Simple (SMS) is an Australian family-built business dedicated to helping families understand private health insurance with clarity and value. We are hiring a Health Insurance Specialist in a full-time hybrid role based in Richmond, VIC, with the flexibility to work from home.

You will guide individuals and families through policy options, explain features clearly, and recommend suitable cover based on needs and budget.

Qualifications

• Experience in Private Health insurance preferred, but not essential.
• Sales skills in outbound and inbound target-driven environments.
• Strong communication, verbal and written, with empathy.

Responsibilities

• Handle inbound and outbound inquiries by phone and email.
• Conduct consultations and recommend suitable health cover.
• Assess existing policies and help clients switch or optimize.
• Maintain accurate CRM records and follow up for satisfaction.
• Collaborate with the team to improve processes and client experience.

Skills

Sales

Outbound calls

Inbound calls

Communication

Consultative selling

Tools

CRM systems

Phone consultations

Job description

Company Description

Switching, Made Simple (SMS) is an Australian, family-built business, with a focus on creating opportunities for great people.

SMS is dedicated to helping families feel confident about their private health cover without confusion, pressure, or unnecessary costs. Guided by the belief that family comes first, SMS understands the realities of daily life, rising costs, and the need to make informed financial decisions.

SMS mission is to remove complexity from private health insurance, protect families from overpaying, and provide clear, reliable simple advice.

SMS operates independently of insurers and focuses solely on the best interests of families seeking certainty and value in their health insurance choices.

Role Description

Our Health Insurance Specialists are full-time, hybrid role based in Richmond, VIC, with the flexibility to work from home.

In this role, our specialist will guide individuals and families through health insurance options, explain policy features in clear simple language, and recommend suitable cover based on each client’s needs and budget.

Day-to-day responsibilities include handling inbound & outbound inquiries, conducting consultations by phone, assessing existing policies, and helping clients switch or optimize their private health insurance.

Our specialist will also maintain accurate records in CRM systems, follow up with clients to ensure satisfaction, and collaborate with the team to improve processes and client experience.

This role requires a strong focus on ethical advice, transparent communication, outbound dialling and inbound calls, target driven is key, unlimited commissions and delivering a supportive amazing service.

Qualifications

• Experience in Private Health insurance preferred, but not essential. Sales skills is essential.
• Sales in outbound and inbound target driven environments
• Strong Communication skills, including clear verbal explanations and professional written correspondence.
• Knowledge of Health Insurance and broader Insurance products, with the ability to interpret policy terms and benefits.
• Proven Customer Service experience, demonstrating empathy, active listening, and problem-solving in client interactions.
• Sales skills focused on consultative, needs-based recommendations rather than hard selling.
• Experience in financial services, health insurance, or related advisory roles is highly regarded.
• Ability to work effectively in a hybrid environment, managing time and tasks both in-office and from home.
• Comfort with CRM systems, phone-based consultations, and online communication tools.
• High level of integrity, commitment to acting in the client’s best interest, and adherence to relevant industry guidelines.
• Relevant qualifications in insurance, finance, or a related field are beneficial but not mandatory.

Salary Expectations:

New to PHI: 60k

Exp: 1-2 years: 70k (based on proven results)

Exp: 3yrs +: (based on proven results) 80k

Base can increase to 100k based on performance, commissions is unlimited.